Growth Operations Manager

We are: NoGood is an award-winning, tech-enabled growth consultancy that has fueled the success of some of the most iconic brands. We are a team of growth leads, creatives, engineers and data scientists who help unlock rapid measurable growth for some of the world’s category-defining brands. We bring together the art and science of strategy, creative, content and growth expertise into a single cohesive team, powered by robust data analytics and proprietary AI tech. Based in NYC, we support partners globally, with a client partner roster that includes VC-backed startups, scale-ups, and Fortune 500 companies such as Nike, Oura, Spring Health, TikTok, Intuit, P&G, and more. Since 2016, we’ve been delivering what others only promise. Why settle for good enough if you can be up to NoGood? NoGood is looking for a Marketing Operations Manager to own the operational backbone of our agency, and to automate as much of it as possible. This role sits at the intersection of automation engineering, project management, and agency operations. You won’t just manage processes and timelines; you’ll actively design, build, and maintain the automation infrastructure that powers how the entire company operates: from time tracking compliance and ClickUp hygiene to multi-system workflows in Make and n8n that eliminate manual overhead across every team. You’re someone who sees a repetitive manual process and immediately starts mapping the trigger, conditions, and actions to automate it. You’re comfortable in webhook payloads and API docs, at home in no-code/low-code environments, and can write a script when the platform can’t handle the logic. You understand data flow across a SaaS tool stack and can debug a broken Make scenario as fast as you can build a new one. You’re equal parts automation builder and ops enforcer. The person who brings structure without slowing teams down, and eliminates toil without needing to be asked twice. We are: NoGood is an award-winning, tech-enabled growth consultancy that has fueled the success of some of the most iconic brands. We are a team of growth leads, creatives, engineers and data scientists who help unlock rapid measurable growth for some of the world’s category-defining brands. We bring together the art and science of strategy, creative, content and growth expertise into a single cohesive team, powered by robust data analytics and proprietary AI tech. Based in NYC, we support partners globally, with a client partner roster that includes VC-backed startups, scale-ups, and Fortune 500 companies such as Nike, Oura, Spring Health, TikTok, Intuit, P&G, and more. Since 2016, we’ve been delivering what others only promise. Why settle for good enough if you can be up to NoGood? We are looking for: We're looking for a technical Growth Operations Manager to join our Growth Systems & Engineering team. You'll own the automation infrastructure and operational workflows that keep NoGood running, building the integrations and pipelines that eliminate manual work, and then owning the processes that run on top of them. This isn't a pure builder role and it isn't a pure ops role. You'll split your time between building automations in n8n, maintaining the systems that connect our tool stack, and owning the operational layer those systems support, time tracking compliance, project hygiene, platform access, and internal SOPs. If you've built real automations, worked with APIs, and also have the operational instinct to know what needs to be systematized in the first place, this role is for you. You have: 1–2+ years in marketing operations, agency operations, or growth/marketing operations — agency experience strongly preferred End-to-end automated workflows using n8n and native platform automations across a modern ops and marketing tool stack Webhook-based integrations and REST API connections between SaaS platforms Automated reporting pipelines that surface project health, time tracking gaps, and team utilization — no manual data pulls Lightweight Python or JavaScript scripts when no-code tools hit their limits Comfort operating in a fast-moving, ambiguous environment where you often have to build the process and then run it Bonus Experience with cloud data warehouses or BI/reporting tools (e.g. BigQuery, Looker Studio) Familiarity with Slack API or Google Workspace APIs Experience with Claude API, OpenAI API, or LLM-integrated automation patterns You will do: Design, build, and maintain automated workflows using n8n and native platform automations, covering time tracking, project management, onboarding/offboarding, client reporting, and internal ops Own the full automation lifecycle: requirements gathering, flow design, build, testing, error handling, monitoring, and documentation Integrate disparate tools via APIs and webhooks into cohesive, maintainable automated workflows Build automated reporting and alerting pipelines that surface time tracking gaps, capacity overloads, project health signals, and utilization variance to leadership, without manual data pulls Identify and systematically eliminate manual operational tasks across every team, targeting reduction in manual ops overhead Write lightweight Python or JavaScript scripts when automation platforms require custom logic, data transformation, or API handling beyond what no-code supports Own project management workspace structure, task hygiene, and delivery timelines across all client engagements Enforce time tracking compliance across the team, including automated gap flagging and reporting Own platform security and access management. Onboarding/offboarding automations, SSO/2FA enforcement, and permission audits Build and maintain internal SOPs for project intake, status reporting, and delivery workflows so the team operates from a single playbook Support the rollout of AI-assisted internal workflows and agents as we roll them out across the agency Benefits & Perks Of Becoming a NoGoodie: Earn More, Together: Base Pay + Profit Sharing & Commissions Opportunities Health First: Premium Medical, Dental & Vision Coverage Flex Work Environment: hybrid at HQ and remote globally Set Up Shop: Home Office Stipend Recharge Anytime: Unlimited PTO Plan Family First: Paid Parental Leave Plan Secure Your Future: 401(k) Plan with Employer Matching Level Up: Mentorship & Career Growth Support Always Be Learning: Access to Top-tier Resources & Industry Experts Work Hard, Play Harder: Quarterly Team Trips (Onsite and Offsite) Mind & Body Wellness: Gym, Wellness, and Access to Mental Health Plans Fuel Your Day: Free Lunch, Snacks, Cold Brew, & Happy Hours Grow With Us: Endless Opportunities to Lead & Succeed Keep on Shining: Ongoing Employee Development Programs EEO & Compensation Transparency Statement: NoGood is committed to pay transparency and equity among all employees and provides employees an environment where pay transparency and dialogue on compensation are allowed. NoGood complies with federal, state, and local laws on compensation, pay transparency, and pay equity. We take factors including geographic location, education, training, skillset, market rates, certifications, and more into consideration when constructing pay ranges for new and existing roles within our organization. The compensation range for this position is $75,000 - $90,000. At NoGood, we understand that diversity in the workplace is vital to a company’s success and growth. We strive to make sure that our team members are included and have a sense of belonging that makes us a great company to work with and a great company to work for. To that end, NoGood is committed to Equal Opportunity Employment and complies with all Equal Opportunity Employment laws. We will consider all qualified applicants without regard to race, religion, color, national origin, sex, gender identity, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will work to make reasonable accommodations available in the job application and interview process, to perform essential duties of the job function, and to retrieve other benefits and privileges of employment with our organization. BEWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious activity by persons that are posing as NoGood team members, recruiters, and HR employees. Our team will contact you regarding job opportunities from email addresses ending in @nogood.io or @higoodie.com. Additionally, we do utilize our ATS- Workable- to help us schedule initial screening calls. Job seeking is hard- we’re sorry that scammers have added this element to your search for something new. Stay vigilant out there!