Graduate, Network Applications (Radio) Associate

Overview WELCOME TO SITA At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry. You'll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We don't just move the world forward-we're proud to be recognized as a Great Place to Work ® by 79% of our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow. Are you ready to love your job? The adventure begins right here, with you, at SITA. PURPOSE As a graduate for networks, you will be part of Radio tower led by Radio Technical Lead & working along with Radio SME, you will be working on proactive network maintenance, providing operational support to local teams, customer and other suppliers, work and collaborate with onshore & offshore teams, engage with customer and provide/support bespoke solutions. You’ll also be assisting in implementing and improving working processes and procedures. Reporting to the Radio Technology Lead , you will be a part of the SME team responsible for assuring SITA's competitive strength and business growth through the highest quality performance of all Service Operations activities at Heathrow in airport and at their premises. This entry-level opportunity offers a chance to dive into various activities within our fast-paced global community: Connecting with Diverse Individuals: Collaborate locally and globally. Building Skills for Your Career: Develop essential skills tailored to your job stream. Joining Corporate Projects: Contribute to projects shaping the future of our industry. Early career talent is our future, and we're thrilled to have you join impactful missions alongside our experts, gaining valuable experiences. We can't wait to witness the incredible things you'll accomplish with us! KEY RESPONSIBILITIES WHAT YOU WILL DO Provide proactive maintenance & operational support to internal and external customers in accordance with the terms of the customer contract and Service Level Agreements (SLAs) and ensure the correct functioning and maintenance of all internal and external systems and products. When required, act as the customer SPOC and co-ordinate the scheduling of intervention with Customer's, internal resolver groups, and the Service Desk ensuring the highest level of customer services and communications are maintained to resolve the fault and incident within the prescribed SLA. Participate and coordinate on the adoption of new services or improvements over existing capabilities including automation strategies. Carry out incident and problem management support to the highest standards and co-ordinate the resolution with the appropriate resolver groups. To ensure the Service Operations team adheres to the highest working standards for all incidents and problems by providing guidance, support and direct management. Proactively detect problems related to service and infrastructure operations and delivery services, conduct diagnostics and provide service request ownership to ensure resolution of customer problems. Carry out preventive and proactive maintenance of equipment and monitoring of systems and services in accordance with agreed schedules and customer expectations. Use the appropriate tools and equipment to perform the installation, intervention, and repairs in accordance with Service Operations and Delivery guidelines and instructions where provided. Perform Change Management, Configurations, and Implementation of the supported Product & Systems Manage local suppliers in providing services for the SITA Service Operations and report on services provided to management. Explore new technologies and assist team with the technology on-boarding Qualifications EXPERIENCE A graduate in Networks, IT, Computer Science or related discipline. Technical knowledge and background required. Any IT certification (desirable) KNOWLEDGE & SKILLS Any experience in technical domain Any experience in Customer Service Any technical knowledge of Windows Servers, Cisco network products, TETRA, DMR, Knowledge of ITIL and Service Management practices and procedures. PROFESSION COMPETENCIES Any technical knowledge of Windows Servers, Cisco network products, TETRA, DMR, Knowledge of ITIL and Service Management practices and procedures. CORE COMPETENCIES Adhering to Principles & Values Communication Creating & Innovating Customer Focus Impact & Influence Leading Execution Results Orientation Teamwork EDUCATION & QUALIFICATIONS Degree qualification within a Technical, Information Technology or Electronics field WHAT WE OFFER We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever. 🏡 Flex Week: Work from home up to 2 days/week (depending on your team's needs) ⏰ Flex Day: Make your workday suit your life and plans. 🌎 Flex-Location: Take up to 30 days a year to work from any location in the world. 🌿 Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs. 🚀 Professional Development: At SITA, we believe growth fuels innovation. Our learning ecosystem offers access to world-class platforms and programs designed to help you thrive. From LinkedIn Learning, Microsoft's Enterprise Skills Initiative, and Airport Council International -available to all employees-to specialized solutions like Pluralsight for technology upskilling, Harvard Business Publishing for people leadership, Stanford for strategic development and many others, we align learning opportunities with your Development Plan and our business priorities. Your development journey is supported every step of the way. 🙌 Competitive Benefits: Competitive benefits that make sense with both your local market and employment status. SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process. Starting Compensation Starting Compensation