We are looking for German speakers who enjoy solving Level 1 IT issues in a friendly and international environment.

Flexible scheduling options are available in both part-time and full-time positions!

Apply today and find out more!

Main responsibilities:

Troubleshoot and resolve Level 1 IT issues while aiming for first-contact resolution.
Manage incident and service request tickets across phone, email, chat, and web channels.
Provide technical support for hardware, software, and network-related issues (technical training is provided).
Maintain clear, proactive communication and timely updates throughout the resolution process.
Escalate complex incidents to appropriate support teams while ensuring seamless handover and follow-up.

Required skills:

At least 1 year of experience in a service desk or customer service-related position
Availability for night shifts
Advanced German and intermediate English skills
Understanding of IT systems and infrastructure
Strong problem-solving abilities and general technical aptitude
Outstanding communication skills

Advantages:

What our partner can offer to you:

Following a 14-week on-site training period at the 11th district office, full remote work is possible
Home office support allowance
Language allowance
Premium private health insurance
An attractive cafeteria package
A friendly, supportive, international team culture
Continuous training, learning, and career development opportunities

German speaking IT Support Specialist - night shift (remote)

About this role