German Customer Support Specialist

Support customers throughout their online order journey, handling inquiries related to deliveries, payments, returns, and account issues while ensuring a high level of service and data security. Key Responsibilities Manage customer interactions via phone, email, and chat Handle orders, refunds, shipping issues, and payment queries Liaise with internal teams, couriers, and partners Resolve complex cases and escalate when needed Maintain high customer satisfaction and meet KPIs Fluent German + strong English (C1) Strong communication and problem-solving skills Detail-oriented and able to work under pressure Team player with a proactive mindset Flexibility for shift work Working Hours 40h/week, rotational shifts Monday–Sunday, 07:00–24:00 Without accommodation: ~€1,523 With accommodation: ~€1,200 + housing Meal allowance (€7/day) Performance bonus up to €150 Health insurance from day one Paid holidays + bonuses Training 15–20 days (Mon–Fri, 09:00–18:00, in English) Contract Fixed-term (~12 months), with potential to become permanent