Customer Support Specialist, German Speaker (all genders)
Join us as a Customer Support Specialist (German) and help customers solve IT challenges - providing support, demos, and tailored solutions while delivering an outstanding experience.
Apply now
TeamViewer provides a leading Digital Workplace platform that connects people with technology—enabling, improving and automating digital processes to make work work better. Our software solutions harness the power of AI and shape the future of digitalization.
We believe that our diverse teams and strong company culture are key to the success of our products and technologies, that hundreds of millions of users around the world and around 645,000 customers across all industries rely on. With more than 1,900 employees worldwide, we celebrate the unique perspectives and talents that each individual brings to the table and foster a dynamic work environment where new ideas thrive. Are you ready to join our team and make an impact?
Responsibilities
Are you open, communicative and love working with a diverse range of customers to help them with their IT challenges? Then join our Customer Support Team as a
Customer Support Specialist (all genders)
, satisfying our customers by delivering an outstanding customer experience.
Support our existing customers with their technical and accounting issues over the phone and via email.
Provide support to our customers by answering inquiries via our ticket system and support chat.
Prepare offers for prospect customers, tailoring solutions to their individual needs.
Show our software solutions to customers via online demonstrations, presenting functionality that will solve their individual IT challenges.
Work closely with all members of the Customer Support team to deliver a best-in-class experience for our existing and potential customers.
Requirements
University degree in the field of economics, or other relevant vocational education such as commercial or technical training.
Fluency in
German
and
English
is mandatory, other languages are a plus.
Windows®/Mac user knowledge desirable.
At least some experience working with customer and/or in sales, e.g. Internships.
Determination, enthusiasm and willingness to learn.
High level of multi-tasking, open-mindedness combined with flexible and stress-resilient approach to work.
Working independently is just as important to you as team spirit.
Strong communication skills and passion for working with people.
What we offer
Onsite Onboarding
in our HQ office for an optimal start
Great compensation and benefits packages
including company achievement bonus, company stocks and regular salary reviews
Public transport friendly
offices
Special terms
for local gyms
Access to Corporate Benefits platform with many
discounts
Regular
Team events
and company-wide celebrations
Open door policy
, no dress code rules, frequent all Hands and Leadership Lunches
Hybrid
and
Flexible
work time with home office option
Work From Abroad Program
allowing up to 40 days of work outside your contracting country
We celebrate
diversity
as one of core values, join and drive one of the c-a-r-e initiatives together with us!
TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race.
Department
Customer Support
Locations
Porto
Remote status
Hybrid
Employment type
Full-time
Type of Job
Non Student