General Manager, LawToolBox

LawToolBox is a leading provider of legal software for corporate legal, government, and law firms that use the Microsoft Graph to turn Microsoft 365 into an umbrella platform for managing client matters and deadlines inside M365. The LawToolBox M365 Copilot for Legal application creates Copilot containers to put boundaries on Outlook, Word, and Teams matter data in M365. LawToolBox agents and customizable prompt libraries help legal professionals streamline their practice and get the most out of Microsoft 365.

LawToolBox supercharges Copilot by grounding important deadlines and matter information in Microsoft 365, and legal professionals can leverage an AI assistant to extract deadlines from even hand-written scheduling orders and documents.

Highlights

• First legal app to be certified for Microsoft Copilot in 2023

• Deployed globally in Microsoft Innovation Hubs as M365 Copilot for Legal

• 1st Place, SharePoint Integration — Best SharePoint Solution

• 2nd Place, App for Teams — Best Office Integration

We offer an amazing co-working space with other innovative companies at the Arapahoe light-rail station, featuring state-of-the-art facilities, a workout facility, and access to social and community activities.

About You

Our ideal candidate is a strategic operator and natural leader who thrives at the intersection of data, process, and people. You are a self-starter who is excited to join a company paving the way for law firms, corporate legal departments, and government agencies to enable the hybrid workspace for attorneys.

You are comfortable partnering with C-level leadership and cross-functional teams to drive results. You have an entrepreneurial mindset — self-aware, self-confident, and energized by fast-paced, high-growth environments. You view yourself as a change agent who shapes how things get done while still being a collaborative team player.

You bring a systems thinking approach to operations: you see inefficiencies and fix them, you track what matters, and you communicate insights clearly. You understand that great execution is the bridge between strategy and results.

The Role

As General Manager at LawToolBox, you will be the operational backbone of the company — working directly with the CEO and COO to build the reporting frameworks, KPI structures, and organizational processes that power our next phase of growth. This is a high-impact, cross-functional role that touches Operations, Sales, Customer Success, Marketing, HR, and Finance.

You will own the day-to-day details so our leadership can stay focused on strategy — and you will do it with precision, care, and a constant drive to improve.

Operations & Reporting

• Maintain and enhance Power BI dashboards covering ARR, COGS, churn, new business, and at-risk account tracking

• Build and deliver monthly ARR snapshots, partner performance reports, and big account tracking

• Track accounting metrics including billing audits, commissions, deferred revenue, and aged accounts

• Collaborate with leadership to define and track company-wide SOPs and deliver periodic progress reports

• Oversee finalization of monthly commissions and coordinate with the payroll team

Sales & Customer Success Support

• Support the 365 Sales Team Manager and API Direct Sales Rep with daily/weekly/monthly sales metrics

• Draft outreach email templates and improve pricing and strategic quote processes

• Support the Customer Success Manager with success metrics reporting, upsell templates, and 90-day renewal SOPs

• Lead client negotiations for cancellation and churn management; drive retention strategies

KPI, OKR & Team Performance

• Establish and maintain OKRs and KPIs that drive alignment and accountability across the organization

• Schedule and lead regular check-ins with team members to ensure SOP compliance and strategic initiative delivery

• Track and report individual performance metrics on a regular cadence

• Help finalize measurable 'Big 5' trimester goals and track team member goal-based bonus metrics

• Organize mid-trimester review meetings with each team member

Recruiting, HR & Onboarding

• Support recruiting efforts with job postings on LinkedIn and Indeed

• Coordinate interviews and contribute to candidate selection

• Help onboard new hires and instill a culture of accountability and excellence from day one

Marketing & Branding

• Help socialize and evangelize LawToolBox across channels and partner networks

• Contribute to marketing plan development and execution of key initiatives

• Support consistency in marketing and branding efforts, including review of sales materials and pitch decks

What Success Looks Like

• Power BI dashboards are current, accurate, and actively used in leadership decision-making

• OKRs and KPIs are clearly defined, tracked, and reported to the leadership team on a regular schedule

• Sales and Customer Success teams have the operational support and metrics visibility they need to hit targets

• Churn is actively managed with clear retention strategies and escalation paths

• Team members are held accountable to goals with consistent check-ins, SOPs, and performance tracking

• Recruiting pipelines are moving efficiently with strong candidate coordination

You will thrive here if;

• You are a systems thinker who loves building structure from ambiguity

• You are energized by data and use it to tell a story and drive decisions

• You are equally comfortable in the weeds of execution and in a C-level strategy meeting

• You have a bias for action and can manage multiple priorities without dropping the ball

• You want to make a meaningful impact at a growing LegalTech company

• You are passionate about AI, Microsoft 365, and the future of legal technology

What we'd like to see;

At LawToolBox, we evaluate candidates on individual merit. The following will help differentiate you:

• 5+ years of experience in operations management, general management, or a similar cross-functional leadership role

• Proven track record building and managing KPIs, OKRs, and reporting frameworks

• Strong experience with Power BI or comparable business intelligence / data visualization tools

• Proficiency with Salesforce CRM for sales operations and reporting

• Experience supporting HR functions including recruiting, onboarding, and performance management

• Strong written communication skills — you can draft a crisp SOP, email template, or executive summary

• Experience in a SaaS or technology company environment

Preferred Qualifications:

• Experience in LegalTech, Legal Operations, or professional services software

• Familiarity with Microsoft 365 ecosystem (Teams, SharePoint, Outlook)

• Background in commission tracking, deferred revenue, or financial reporting

• Experience with AI tools and a strong curiosity about how AI can improve operational workflows

We offer a great compensation package, a fun and casual work environment, a competitive healthcare benefit plan, and the opportunity to be part of a team shaping the future of legal technology.

• 401(k) with company matching

• Health, Dental, and Vision insurance

• Flexible spending account

• Health savings account

• Paid time off

• Parental leave

• Hybrid work from home and office

TEAM CULTURE

Our technology is second only to our people. Team events are imagined, organized, and led by team members. Team building is core to who we are and what makes our culture. Get a front-row seat to an industry-leading company paving the way for SaaS companies that scale and grow rapidly. We invest in people, help them build on their strengths, and provide leadership opportunities partnering with leading SaaS companies and technology giants like Microsoft. Our entrepreneurial mindset provides a place where everyone can own their career path.