Field Operations Manager

At a Glance Are you an experienced field leader with the ability to inspire teams, drive execution, and deliver exceptional retail experiences? Do you thrive in fast-paced environments where operational excellence, training, and team leadership are critical to success? Then you would be a great fit for Channel Partners supporting Bose Corporation programs as a Field Operations Manager. As a Field Operations Manager, you will be responsible for leading field execution and operational performance across Bose retail and event programs, with a strong focus on Best Buy locations and key national and regional retail partners. This role will directly support retail execution, trainings, media events, trade shows, and brand activations while ensuring field teams consistently deliver a high-quality client and consumer experience. This role will directly oversee a field team consisting of approximately 5 full-time employees and 23 part-time employees across multiple markets. The Field Operations Manager serves as the operational bridge between field teams, client services, recruiting, and leadership. This individual will focus heavily on execution, staffing, coaching, accountability, and operational consistency while supporting strategic client initiatives led by the Client Service Manager and senior leadership team. This position will require travel up to 50% of the time. Minimum Pay USD $70,000.00/Yr. Maximum Pay USD $70,000.00/Yr. What We Offer Health and wellness benefits plans Flexible vacation and holiday policies Paid parental leave 401(k) with employer matching Technology allowance Referral bonus Tax savings with flexible spending accounts for parking, transit, dependents, and healthcare costs Opportunity to work with a growing company that actively rewards and promotes its employees What You'll Do Lead day-to-day field execution across assigned Bose retail and event programs. Directly manage, coach, and develop a field team of full-time and part-time employees to ensure strong operational and sales performance. Support execution within Best Buy and additional national and regional retail partners. Conduct store visits, ride-alongs, trainings, and market evaluations to ensure execution standards are met. Support Bose trade shows, media events, retail trainings, and special activations. Partner closely with recruiting and onboarding teams to ensure proper staffing coverage across all assigned markets. Monitor program KPIs, staffing health, execution quality, and reporting compliance. Identify operational challenges quickly and implement solutions to improve performance. Ensure field teams execute brand messaging, product knowledge, advocacy, and training expectations consistently. Maintain regular communication with leadership and Client Service teams regarding field performance and operational updates. Assist with territory planning, scheduling, staffing alignment, and workload balancing. Support escalation management and resolution within assigned markets. Assist with new program launches, retail resets, and operational initiatives as needed. Perform additional operational tasks as assigned by leadership. What You'll Bring Experience and Education Bachelor’s Degree or equivalent work experience preferred. Minimum 3–5 years of retail operations, field management, assisted selling, or agency experience. Experience managing remote or multi-market field teams preferred. Consumer electronics, retail, or experiential marketing experience strongly preferred. Skills and Attributes Proven ability to lead and motivate field teams. Strong operational execution and organizational skills. Excellent coaching, communication, and problem-solving abilities. Experience managing retail execution programs across multiple markets. Strong understanding of retail environments and field operations best practices. Ability to prioritize and manage multiple projects simultaneously. Comfortable analyzing reporting and operational performance metrics. Strong leadership presence with the ability to hold teams accountable while maintaining positive team culture. Proficient in Microsoft Office Suite, including Excel and PowerPoint. Comfortable with frequent travel and supporting field teams in market. Important Information Channel Partners Solutions is an equal opportunity employer in every aspect of employment, including but not limited to; selection, training, development and promotion of the most qualified candidates and employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by state or local law. Channel Partners is committed to equal employment opportunity in all other privileges, terms and conditions of employment that may not be covered in this statement. Channel Partners is an at-will employer. Channel Partners is a team of experts delivering end-to-end retail, marketing, and consumer activation solutions across industries. We connect every part of the retail ecosystem to move brands forward with precision, speed, and measurable impact. Visit us at www.channelpartners.com for more information. Channel Partners is committed to protecting applicant privacy, and any personal information submitted during the hiring process is used solely for recruitment purposes in accordance with our privacy policies and applicable data protection laws, including CCPA. We restrict access to applicant data to authorized personnel and maintain safeguards to prevent unauthorized access or misuse. 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