FBS Product Manager

FBS – Farmer Business Services is part of Farmers operations with the purpose of building a global approach to identifying, recruiting, hiring, and retaining top talent. By combining international reach with US expertise, we build diverse and high-performing teams that are equipped to thrive in today’s competitive marketplace. We believe that the foundation of every successful business lies in having the right people with the right skills. That is where we come in—helping Farmers build a winning team that delivers consistent and sustainable results. Since we don’t have a local legal entity, we’ve partnered with Capgemini, which acts as the Employer of Record. Capgemini is responsible for managing local payroll and benefits. What to expect on your journey with us: A solid and innovative company with a strong market presence A dynamic, diverse, and multicultural work environment Leaders with deep market knowledge and strategic vision Continuous learning and development Farmers Insurance is seeking a Mail & Messaging, Identity, Security & Compliance Product Owner to lead the strategy, roadmap, and delivery of critical enterprise services across messaging, identity, collaboration, and compliance. This role within the Collaboration Platform Engineering (CPE) team is responsible for ensuring resilient, secure, and compliant capabilities spanning Microsoft 365 Exchange Online, Microsoft Teams, Microsoft Entra ID, eDiscovery, legal hold, SMTP relay, and Proofpoint mail security. The ideal candidate is a seasoned product leader with deep hands-on expertise in mail flow, Teams collaboration, identity, compliance, and security controls, strong command of SAFe Agile delivery practices, and proven experience balancing platform reliability, risk management, and business enablement. You will serve as the voice of the customer, drive platform modernization and governance, and own the product strategy for enterprise mail, collaboration, identity, and compliance services. Responsibilities Product Strategy & Roadmap Own the end-to-end product vision, strategy, and roadmap for enterprise messaging, identity, and compliance services, including Exchange Online, Entra ID, SMTP relay, mail routing, Proofpoint, eDiscovery, and legal hold capabilities Define and manage the Agile Release Train (ART) roadmap for mail, identity, and compliance value streams, ensuring alignment with enterprise business priorities, regulatory obligations, and cyber risk reduction goals Develop and maintain Lean Business Cases for epics and features related to service resiliency, platform modernization, compliance readiness, and security enhancements in partnership with Architecture, Security, and Portfolio leadership SAFe Agile Delivery; Operate as a senior Product Owner within the SAFe Agile framework, guiding teams through PI Planning, backlog refinement, System Demos, and Inspect & Adapt ceremonies Messaging, Identity & Mail Security Serve as the enterprise subject matter expert for Exchange Online mail flow, transport rules, connectors, SMTP relay, shared mailboxes, distribution lists, Microsoft Teams administration, and integrated collaboration services. Own the product strategy and lifecycle for Microsoft Entra ID capabilities relevant to messaging, Teams, and access, including identity integration, authentication dependencies, directory-driven access, and lifecycle controls. Compliance, eDiscovery & Legal Hold Lead product ownership for Microsoft Purview eDiscovery and legal hold capabilities, including case workflows, preservation strategies, role-based access alignment, and operational readiness. Define governance standards and support models for legal hold, retention, inactive mailbox handling, and defensible data preservation in partnership with Legal, Records Management, Privacy, and Security stakeholders. Business Value Realization & Metrics •Define, track, and report KPIs and service health metrics for messaging, identity, and compliance platforms, including service availability, mail flow reliability, security posture, incident trends, and operational efficiency. •Produce executive-level updates, QBRs, and PI Planning materials that clearly communicate roadmap status, platform risk, key dependencies, and business impact to senior leadership. Change Management & Adoption ; Design and execute change management, communication, and operational readiness plans for messaging, identity, and compliance platform changes, including service introductions, migrations, control changes, and deprecations. Stakeholder Engagement & Cross-Functional Leadership ; Build and maintain trusted relationships with leaders across Infrastructure, Security, Legal, Privacy, Records Management, Risk, Audit, and business operations. 7+ years of product ownership, product management, or equivalent platform leadership experience, with significant responsibility for enterprise messaging, collaboration, identity, security, or compliance services. SAFe Agile certification (SAFe PM/PO, SAFe Agilist, or equivalent) with demonstrated experience operating within a scaled agile environment. Deep, hands-on expertise with Microsoft 365 Exchange Online, including mail flow, connectors, transport rules, shared mailboxes, distribution groups, SMTP relay, and service troubleshooting. Strong working knowledge of Microsoft Teams, including collaboration governance, policy management, meeting and messaging controls, and integration points across Microsoft 365. In-depth experience with Microsoft Entra ID, including directory services, identity lifecycle dependencies, access governance concepts, and integration with Microsoft 365 workloads. Strong experience with Microsoft Purview eDiscovery, legal hold, retention, and compliance operations, including collaboration with Legal and Security teams on defensible preservation and case support. Experience managing or partnering on Proofpoint mail security capabilities, including mail routing, filtering, connector integration, and operational governance Proven track record of translating complex operational, risk, and compliance requirements into prioritized roadmaps, features, KPIs, and executive communications. This position comes with competitive compensation and benefits package: Competitive salary and performance-based bonuses Comprehensive benefits package Career development and training opportunities Dynamic and inclusive work culture within a globally renowned group Private Health and Dental Insurance Pension Plan Meals tickets Life Insurance