Excellence Operational Manager

Functional area: Service Onsite or Remote: Hybrid Country/Region: MX City: Calera de Víctor Rosales Location: Company name: Epiroc Mexico S.A. de C.V. Date of posting: May 24, 2026 About Epiroc Epiroc is a multinational company present in 150 countries, providing innovative technology to develop and supply safe and state-of-the-art equipment, such as drilling machinery and construction tools for surface and underground mining. We also offer world-class aftermarket services and solutions for automation, digitalization, and electrification. Life at Epiroc By joining our team, you will be part of a knowledgeable and supportive group of colleagues who live by our core values: collaboration, commitment, and innovation. The work environment in the mining and construction industries presents unique and interesting challenges not found in other industries. Our culture is characterized by a focus on work-life balance, professional development, global career opportunities, and a desirable benefits package. At Epiroc , we drive Operational Excellence through disciplined execution, quality, safety, and strong customer focus. We are seeking a strategic and technically strong leader to enhance the efficiency, productivity, and value proposition of our Service Workshops, embedding continuous improvement and performance culture across the organization. Mission: Lead the Operational Excellence agenda for Service Workshops by strengthening preventive and corrective maintenance execution, enhancing technical diagnostics capabilities, and promoting best practices in maintenance and equipment operation. This role is responsible for analyzing, defining, and implementing strategies that increase workshop efficiency through process optimization, automation, KPI governance, and strong management control, always ensuring high customer satisfaction and alignment with market demands. Key Responsibilities Strategy & Operational Governance Define mid-to-long-term strategy (1–3 years) and Annual Plan, including budget, workforce planning, and continuous improvement initiatives. Align strategy with operational areas (contracts, technical service), commercial teams, and factory stakeholders. Disseminate and embed the Operational Excellence model across the organization. Establish governance frameworks, management control tools, and performance monitoring systems. Continuously analyze and monitor productivity and maintenance KPIs across Service Workshops. Maintenance Engineering & Process Optimization Lead the Maintenance Engineering function as a driver of innovation and productivity improvement. Analyze core processes (application, maintenance, performance) to identify deviations and implement corrective actions. Identify improvement opportunities and prioritize them based on feasibility and strategic impact. Research, develop, and lead automation and continuous improvement initiatives that enhance workshop efficiency and service levels. Technical Advisory & Customer Value Provide guidance on technical diagnostics and promote best practices in maintenance and equipment operation. Review and approve workshop repair and rebuild quotations; negotiate directly with customers when required. Ensure alignment between approved quotations and purchase orders. Manage technical communications with factory, including warranties, service reports, and service news. Maintain periodic engagement with customers and their operations to strengthen long-term partnerships. People Leadership & Culture Lead and develop the team under responsibility, covering recruitment, capability building, performance management, and succession planning. Foster a high-performance culture focused on quality, collaboration, safety, and customer orientation. Compliance & Quality Execution Ensure compliance with SYSO, ISO standards, corporate policies, and safety regulations. Maintain strong execution discipline and quality control standards across workshops. Profile Requirements Bachelor’s degree in engineering (Industrial, Mechanical, Civil, Mining, Geology, or related field). . Minimum 7 years of experience in similar roles within mining or mining contractors. Strong technical background in mining equipment and applications (AC equipment preferred). Proven experience leading technical and operational teams. Solid knowledge of management control, project evaluation, and negotiation techniques. Advanced English proficiency. Availability to travel. Strong interpersonal, analytical, and customer-focused mindset. Benefits Work Model & Tools Field-based work model (on-site visits to mining operations). Laptop, home monitor, wireless headset, wireless keyboard, and mobile phone provided. Compensation & Financial Benefits Competitive base salary + 15% annual variable compensation. Savings fund: 13% employer contribution (capped according to legal limits). 30 days Christmas bonus (Aguinaldo). Christmas bonus payment. Profit sharing (PTU) paid in May. Grocery vouchers. Health & Protection Major medical insurance (extended to immediate family members). Life insurance. Approximately 50% gym membership discount (family eligible). Time Off & Family Support 41% vacation premium. Educational support allowance. Birth support benefit. Marriage support benefit. Bereavement support benefit. Paternity leave. It all starts with people. The world needs metals and minerals for the energy transition and our cities and infrastructure must be developed to serve a growing population. To succeed, we need to speed up the shift towards more sustainable mining and construction industries. We at Epiroc accelerate this transformation, together with customers and business partners in more than 150 countries, by developing and providing innovative and safe equipment, digital solutions, and aftermarket support. All new thinkers are welcome. We are looking for those who want to develop, grow, and dare to think new. In Epiroc we attract, develop, and retain diverse talent valuing authenticity and unique perspectives, driving our spirit of innovation. We foster an inclusive culture where diversity isn't just a goal but a part of our values and way of working. This is how we do business for a sustainable future.  Learn more at www.epiroc.com Job Segment: Maintenance Engineer, Compliance, Network, Telecom, Telecommunications, Engineering, Legal, Technology