Epic Willow Ambulatory Certified Applications Analyst II

Position Overview United Health Services (UHS) is seeking an Application Analyst II responsible for identifying, evaluating, analyzing, and recommending changes to support assigned applications and systems. This role supports the full system lifecycle, including planning, design, development, build, and configuration, while providing ongoing production maintenance and advanced troubleshooting. The analyst leads or coordinates system conversions, testing efforts, and documentation, and serves as a primary point of contact for go-live support and post-implementation maintenance. As a subject matter expert, the analyst independently leads workflow demonstrations, resolves complex issues across multiple modules, and collaborates with cross-functional teams to ensure system effectiveness and reliability. The Application Analyst II also mentors junior analysts, leads end-user training sessions, and contributes to training design and execution. This role requires a strong understanding of business workflows, IT functional areas, and the impact of system changes across teams. The analyst engages stakeholders, presents solution options with associated risks and benefits, and drives issue resolution and process improvements. Additionally, they serve as a key resource for vendor updates, change management, and system enhancements while supporting team initiatives and ensuring project tasks are completed on time. Primary Department, Division, or Unit: Epic Ancillary Applications, UHS Information Technology Primary Work Shift: Day Regular Scheduled Weekly Hours: 40 Compensation Range: $33.63 - $50.45 per hour, depending on experience ----- Job Responsibilities Epic Willow Ambulatory Certification Preferred Maintain certification in primary EHR module (if applicable) and demonstrate proficiency across multiple applications. Independently lead workflow demonstrations and functional presentations for users and stakeholders. Perform advanced system configuration, build, and troubleshooting with minimal supervision. Serve as a subject matter expert for assigned applications and project initiatives. Act as a mentor and resource to Application Analyst I staff, supporting decision-making and prioritization. Manage and resolve complex tickets across multiple modules, ensuring timely and accurate solutions. Lead end-user training sessions and cross-functional meetings, including collaboration with IT and help desk teams. Develop strong understanding of cross-functional systems, workflows, and upstream/downstream impacts. Collaborate with infrastructure, security, and interface teams to resolve issues and implement solutions. Analyze business needs and present solution options with clear risks, benefits, and recommendations. Solve complex, cross-team problems and communicate new workflows effectively to stakeholders. Facilitate meetings, drive action items to completion, and lead team activities such as huddles or initiatives. Serve as a go-to resource for vendor updates, upgrades, and change management activities. Identify and implement process improvements to enhance team performance and system efficiency. Foster collaboration by supporting peers, sharing knowledge, and prioritizing team and organizational success. Position Qualifications Minimum Required : Two to three (2-3) years of healthcare operations (clinical, patient care, administrative or revenue cycle), information technology or health information technology experience OR Demonstrated competency in Applications Analyst I role For Epic roles: Current Epic certification(s) OR Willing to travel for training and achieve certification within 90 days of completion of training at Epic in application as assigned. Preferred: Bachelor’s Degree in a related field (information technology or clinical/healthcare fields) Current Epic certification(s) ----- Why You’ll Love Working at UHS At United Health Services (UHS), we believe every connection—to patients, to purpose, to each other—makes a difference. That’s why we’re intentional about supporting our team in ways that go beyond the job. Whether through meaningful benefits, personal growth, or fun along the way, we’re here to help you thrive in work and life. A Culture of Connection – We support each other like family and create space for every voice to be heard. Engagement Councils, peer recognition, and initiatives like Walk in my Shoes for senior leaders are just a few ways we foster belonging and collaboration. Outside of work, we stay connected through team events like trivia, trunk-or-treat, volunteer days, our staff choir, or seasonal celebrations. Comprehensive Benefits for Life & Family – We offer medical, dental, and vision coverage starting the first of the month after hire for employees working 24+ hours/week. With flexible plan options and coverage tiers, you can choose what fits your life best. Additional perks include discounted childcare through Bright Horizons and voluntary benefits like pet insurance, legal services, and identity theft protection. ​ Well-Being & Financial Security – From day one, PTO starts accruing so you can take time to recharge. We support your long-term wellness with a 403(b) retirement plan and company match, flexible spending accounts, access to financial advisors, and up to $400/year in wellness rewards. When life gets tough, we’re here with 24/7 EAP counseling, virtual mental health support, a food pantry, PTO donation program, and professional attire through the Classy Closet. ​ Growth That Moves with You – With access to 100,000+ online courses, leadership programs, tuition reimbursement, clinical ladders, and internal mobility, we help you grow wherever your passion leads. We also continuously review compensation to ensure market competitiveness and internal equity, so you can feel confident your work is valued and rewarded fairly. ​ A Place to Call Home – Located in New York’s Southern Tier, UHS offers more than a career—we offer a lifestyle. Enjoy four-season recreation, affordable living, top-rated schools, minor league sports, craft brews, a close-knit community, and more, all within reach of the Finger Lakes, the Catskills, and major Northeast cities. ----- About United Health Services United Health Services (UHS) is a locally owned, not-for-profit healthcare system in New York’s Southern Tier comprising four hospitals, long-term care and home care services, and physician practices in Broome and surrounding counties. UHS provides healthcare and medical services for two-thirds of the region’s population, produces $1.3 billion a year in total economic impact, and boasts a workforce of more than 6,300 employees and providers. At UHS, our work is guided by our Values of Compassion, Trust, Respect, Teamwork, and Innovation. Whether you provide direct patient care or support behind the scenes, you are part of a shared purpose: to improve the health and well-being of the communities we serve. Every employee plays a meaningful role in fulfilling our mission—we’d love for you to consider joining us! United Health Services is an Equal Opportunity Employer. ----- United Health Services, Inc. and the members of the UHS System neither are affiliated with, sponsored, endorsed nor approved by, nor otherwise associated with, Universal Health Services, Inc. (NYSE: UHS), UHS of Delaware, Inc. nor their affiliates, which can be found at www.uhsinc.com.