Empty Property Officer

Salary: Up to £31,905

Location: Home-based with occasional travel to Birmingham or Worcester offices

Basis: Full Time, Permanent

Do you have experience in a Housing or Lettings role and are looking for your next opportunity?

Platform Housing Group are one of the largest housing associations in the Midlands. Now is a great time to join Platform, we are a dynamic, forward-thinking social housing business who offer employees an inclusive and supportive environment with excellent benefits and family friendly policies.

We are currently recruiting for an Empty Property Officer to join our very busy New Customers team. Our aim is to provide our customers a positive journey at a stressful time. We want our customers to recommend us to everyone they know and become the landlord of choice.

While this role is currently focused on sign ups, upcoming system developments will create opportunities to broaden your experience. The successful candidate will have the chance to develop skills and work across all areas of Empty Property management, including tenancy terminations, void management, and the marketing and advertisement of our properties.

What could you be doing?

As an Empty Property Officer, you will be responsible for liaising with customers, internal stakeholders and colleagues to ensure properties are let without delay, in adherence to company policy and procedures.

You will provide an efficient and responsive service to new and existing customers at all times, ensuring that customer satisfaction is a priority, whilst also achieving and exceeding KPI targets.

This is a home-based role; however, there is a requirement to travel into the office at least once a month for team meetings and training. Our offices are in Worcester and Solihull, so candidates will ideally have the ability to be able to commute to offices are required.

What are we looking for?

• Experience within a Lettings role would be preferred, however candidates with experience within a Housing environment will also be considered.
• You will be an effective communicator with the ability to have difficult conversations with customers via phone, e-mail and letter.
• You will have the ability to work towards and exceed KPIs
• As this is a fast-paced environment, where no two days are the same, you will have excellent organisational skills and be able to adapt to changing priorities.
• The ability to be able to work effectively in a team environment, whilst working from home is paramount.
• Basic DBS check is required for this role.
  
  

What are some of our great benefits?

• Up to 28 days annual leave (plus bank holidays) with the opportunity to buy and sell leave    
• Family friendly policies including generous Paternity, Maternity, Shared Parental and Adoption leave plus 3 days paid Urgent Domestic Leave 
• Medicash membership for all employees which includes access to an employee assistance programme, discounted gym membership and exclusive discounts         
• Health Cash Plan worth up to £1700 p/a with cashback for dental, optical, physio and complementary therapies and more       
• Pension contribution scheme with employer contributions of up to 12% (inclusive of life assurance and dependent on employee contributions)       
• Learning and Development opportunities  
• Salary sacrifice electric vehicle scheme 
• Employee reward and recognition scheme with wellbeing hub and discount from a wide range of retailers 
  
  

Interviews are scheduled to take place via Microsoft teams on Thursday 25th June. In the event of a high number of applications being received, we may close the advert earlier, so early applications are encouraged.