Email Delivery & Systems Operations Specialist

Fully Remote • Engineering Aadmi Consulting is recruiting on behalf of our client for this opportunity. Details about our client are below; the client’s identity will be shared with qualified candidates during the interview process. About Our Client Our client works with organizations to promote data protection best practices within their organization as well as establish compliance with standards such as PCI DSS and regulations such as the European General Data Protection Regulation (GDPR). More than 225,000 users in 100+ countries look to our client for tools, technology, and strategic security support. Founded in 2008 with a decade of service to the hospitality industry, our client is a privately held company with regional offices across the United States and internationally. Aadmi Consulting, on behalf of our client, is currently seeking an Email Delivery & Systems Operations Specialist to add to their team. Accountability Summary Serve as the technical owner of phishing simulation delivery and a key contributor to internal endpoint and identity security operations. This role is responsible for diagnosing and resolving complex email deliverability issues across client environments while supporting the security, scalability, and efficiency of our client’s internal systems. You will operate at the intersection of email infrastructure, security operations, and client-facing technical support, acting as the escalation point for delivery issues and a hands-on operator within the company’s endpoint and identity stack. Core Responsibilities 1) Phishing Simulation Delivery & Email Security (Primary Focus) Own end-to-end diagnosis of phishing simulation delivery issues across client environments Analyze SMTP flows, message traces, headers, and logs to identify failure points Diagnose SEG-related issues (e.g., Microsoft Defender, Mimecast, Proofpoint), including filtering, quarantine, and policy conflicts Troubleshoot authentication issues (SPF, DKIM, DMARC), domain/IP reputation, and URL rewriting (Safe Links) Distinguish platform-side vs. client-side issues with clear technical justification Guide clients through allowlisting, policy updates, connector/relay configurations, and delivery optimization 2) Client-Facing Technical Leadership Lead live troubleshooting sessions with client IT and security teams Translate complex technical issues into clear, actionable remediation steps Serve as L2/L3 escalation point beyond Customer Support Act as the technical authority during high-impact delivery issues 3) Root Cause Analysis & Continuous Improvement Produce structured RCA reports with clear findings and recommendations Maintain internal knowledge base of delivery patterns and common failure modes Identify systemic issues and drive improvements to infrastructure, tooling, and pre-send validation Contribute to delivery playbooks and automation opportunities 4) Email Infrastructure & Deliverability Optimization Monitor trends in delivery performance across campaigns and clients Recommend improvements to sending domains, IP reputation, authentication alignment, and routing Partner with Engineering and Product to enhance platform-level delivery reliability Support development of scalable allowlisting and validation strategies 5) Endpoint & Identity Security Operations (Secondary Scope) Administer Microsoft 365 / Entra ID, including MFA, Conditional Access, and user lifecycle Manage endpoint security stack (EDR/XDR, RMM) across a distributed workforce Monitor and respond to security alerts related to endpoints, identity, and account compromise Enforce endpoint hardening, patching, and vulnerability remediation standards Enforce least privilege access and Zero Trust security principles Support incident response efforts involving phishing, endpoint threats, and account breaches 6) Device & Access Lifecycle Management Oversee provisioning, configuration, and decommissioning of user devices Ensure all endpoints meet security baselines prior to user access Maintain asset inventory and lifecycle tracking Build and maintain automation (e.g., scripting, policy enforcement) to reduce manual IT and security operations workload 7) SaaS & Security Tool Administration Administer core systems including M365 and security tooling Manage access controls and system integrations Evaluate and implement tools with a security-first mindset Improve operational efficiency through automation and standardization 8) Internal End User Support (Tier 2/3, Not Help Desk) Provide escalated technical support to our client’s employees for complex issues Support remote workforce across time zones Train users on security best practices and tools Partner with security team on phishing and awareness initiatives 9) Website & WordPress Administration Maintain WordPress environments (core, themes, plugins), ensuring compatibility and stability Manage staging environments; test and deploy updates to production Maintain and validate backup processes; perform periodic restore testing Manage user roles, permissions, and access controls to enforce least privilege Apply security hardening, patch vulnerabilities, and enforce access controls Monitor uptime, performance, and errors; coordinate resolution with hosting/providers Optimize performance (caching, database cleanup, image optimization) Required Knowledge & Skills Experience 3-6+ years in IT, endpoint management, or security operations Email & Deliverability Expertise Deep understanding of SMTP lifecycle, message routing, and email headers Strong working knowledge of SPF, DKIM, DMARC Experience with Secure Email Gateways (Defender, Mimecast, Proofpoint, etc.) Understanding of filtering logic, reputation systems, and URL rewriting Technical Troubleshooting Ability to analyze logs across multiple systems and isolate root causes Strong analytical and systems-thinking mindset Ability to correlate signals across sender infrastructure and client environments Security & IT Operations Experience with Microsoft 365 / Entra ID administration Familiarity with endpoint security tools (EDR/XDR, RMM) Understanding of identity security, MFA, and access control principles Exposure to incident response and security monitoring workflows Client Communication Ability to explain technical issues to non-technical stakeholders Comfortable leading calls with enterprise IT/security teams Clear, structured written communication Preferred Experience Background in email deliverability, messaging infrastructure, or SOC/blue team operations Experience in B2B SaaS L2/L3 support environments Familiarity with distributed/remote workforce IT environments Exposure to compliance frameworks (PCI DSS, SOC 2, ISO 27001) Experience with tools such as SentinelOne, Kaseya, RocketCyber Compensation Salary is commensurate with experience.