About this role
Customer Advocacy Operations Specialist 📍 Remote – Ontario (Preference for GTA/KW Region) 📅 Contract Until July 2027 | Immediate Start Contract Role Key Responsibilities Manage and coordinate sales reference requests across global teams. Match customer advocates to sales opportunities based on business needs. Schedule and track reference calls while maintaining records in Salesforce. Leverage AI tools for request triage, summarization, communication drafting, and process efficiency. Support customer advisory programs and stakeholder engagement activities. Ensure compliance with governance processes and maintain accurate reporting. Required Qualifications 2–4 years of experience in operations, program coordination, sales support, or related roles. Hands-on experience with Salesforce CRM. Strong organizational and communication skills. Experience using AI tools for research, summarization, and content drafting. Ability to work effectively with cross-functional and global teams. Preferred Skills Customer Advocacy / Reference Management Sales Operations Data Governance Reporting & Analytics Microsoft Teams, SharePoint, and Excel