eCommerce Merchandising Manager

At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners. As part of our Central Functions team, you’ll help support a network of veterinary practices, hospitals and support teams across the UK and Ireland. Our Technology teams play a vital role in enabling colleagues to deliver exceptional care by providing reliable systems, responsive support and innovative solutions. Based at The Chocolate Factory in Keynsham, with hybrid working available in line with our Hybrid Working Policy, this is an exciting opportunity to join a growing organisation where technology plays a critical role in supporting over 12,000 colleagues across more than 1,200 practices. Merchandising Manager (eCommerce) Location: UK (Hybrid/On-site) Reporting to: Head of eCommerce We’re seeking a commercially driven eCommerce Merchandising Manager to join the eCommerce team at Pet Drugs Online. This is a high-impact leadership role responsible for driving online sales growth, improving conversion, and leading a fast-paced merchandising function within a scaling digital business. About the Role You will work closely with senior leaders to shape and deliver the online merchandising strategy, ensuring products are optimally presented, priced, and promoted across all digital channels. You’ll lead a team responsible for onsite merchandising execution, using data and insight to continuously improve performance and customer experience. This role sits within the eCommerce leadership team and plays a key part in delivering ambitious revenue and profitability targets. Key Responsibilities Lead and develop the online merchandising strategy to drive conversion, revenue, and profit Manage and coordinate the merchandising team, ensuring clear prioritisation and delivery of trading plans Own onsite merchandising execution, including product listings, pricing, hierarchy, and promotional campaigns Continuously optimise site performance using analytics, search data, and customer behaviour insights Develop and maintain robust product lifecycle and listing audit processes Collaborate cross-functionally with SEO, PPC, suppliers, and content teams to maximise product visibility and performance Improve onsite search performance and personalisation to enhance customer experience Build strong supplier and brand relationships to secure high-quality product content Lead people management activity including 1:1s, appraisals, and performance development Drive process improvement and embed a high-performance, data-led culture About You Proven success in an eCommerce merchandising or trading role with measurable commercial impact Strong leadership experience, with the ability to build, develop, and motivate high-performing teams Highly analytical, with strong understanding of eCommerce KPIs, conversion drivers, and customer behaviour Experienced in using web analytics tools (e.g. GA, heatmaps, ContentSquare) Comfortable working with product data, PIM systems, and ecommerce platforms Strong stakeholder management skills across commercial, marketing, and supplier partners Highly organised, detail-oriented, and able to manage multiple priorities in a fast-paced environment Confident using data to influence decisions and drive continuous improvement Desirable Experience with Adobe Commerce, ERP systems, or PIM platforms (e.g. Pimberly) Experience in pet retail or similar high-volume eCommerce environments Exposure to product discovery and optimisation tools If you’re passionate about driving online performance through smart merchandising, data-led decision making, and strong team leadership, we’d love to hear from you. What We Offer Our Team 6.6 weeks’ annual leave plus your birthday offIncreasing holiday allowance based on length of serviceEnhanced family-friendly policies, including maternity, paternity, adoption, shared parental and surrogacy payPrivate medical insuranceEmployee wellbeing initiatives including Healthcare Cash Plan and Cycle to Work schemeLearning and development opportunities via the inspiring vet care AcademyPension schemeVoluntary benefits including Green Cars salary sacrifice scheme and access to discounts and cashback with hundreds of participating retailers We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources. Whether you’re looking to develop your technical expertise or take the next step in your IT career, inspiring vet care offers the support, opportunity and community to help you grow. What’s in it for you? At IVC Evidensia, we’re committed to supporting your development and wellbeing. When you join us, you’ll benefit from: A role with real business impact supporting teams across the organisation Clear career pathways with progression opportunities within Central Functions and beyond Ongoing learning and development supported by tailored programmes and resources A collaborative, values-led culture focused on care, innovation, and continuous improvement Flexible working with a remote first working policy Benefits Healthcare Cash Plan Cycle to Work scheme Green Cars salary sacrifice scheme Voluntary benefits: choose from a range of benefits to suit you Discounted staff pet care Access to discounts/cashback with hundreds of participating retailers Diversity, Equality, Inclusion and Belonging At IVC Evidensia we are committed to Diversity, Equality, Inclusion and Belonging, we are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process. #LI-WL1