E-commerce Support Specialist – Dutch Speakers (Remote)

We're partnering with a leading global customer experience provider to recruit Dutch-speaking Customer Support Specialists.

In this position, you will support customers throughout their online shopping journey, ensuring a smooth and high-quality experience. You will work in a dynamic and international environment, handling a variety of customer inquiries while contributing to overall customer satisfaction.

Your Role:

• Support customers with online orders, including delivery, returns, payments, and refunds
• Handle customer interactions via phone, email, chat, and back-office tasks
• Investigate shipping issues and coordinate with carriers and internal teams
• Provide accurate and timely information regarding order status and processes
• Handle sensitive customer data in line with data protection policies (GDPR, PCI)
• Identify and resolve issues efficiently, escalating complex cases when needed
• Maintain accurate records and ensure proper documentation of interactions
• Work collaboratively with different teams to improve the overall customer experience
  
  
  

Your Qualifications:

• Fluent Dutch (C1/C2) with good English skills (B2)
• Strong communication skills, both written and verbal
• Customer-oriented mindset with attention to detail
• Ability to work in a fast-paced and deadline-driven environment
• Strong problem-solving and analytical skills
• Comfortable handling sensitive information responsibly
• Experience in customer support or e-commerce is a plus
• Team player with a proactive and reliable attitude
  
  
  

The Offer:

• Full-time remote role with a Portuguese employment contract
• Paid training with structured onboarding and continuous support
• Relocation assistance for candidates moving to Portugal, including accommodation support
• Competitive compensation package including holiday and Christmas allowances
• Meal allowance and health insurance from day one
• 40-hour work week on a rotational schedule and 22 days of paid annual leave
• Long-term career opportunities in an international working environment
  
  

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