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This is a remote position - Even with remote work, you don't need to relocate to Portugal and live in the country while you work. REMOTE throughout mainland Portugal. It's needed EU documentation (EU passport or EU citizenship) or Portuguese residence card. As a Customer Support Agent for a leading Automotive Group company, your role will involve providing customer assistance with different channels such as chat, voice and emails, to guarantee and improve a great relationship between the company and its users. You will ensure that performance goals are met across all operations. And that we fulfill client expectations related to operational excellence: high targets regarding quality, efficiency & customer journey improvement. Responsabilities: Respond to customer requests via multiple channels, updating CRM systems with relevant information. Build strong customer relationships by handling inquiries with speed and professionalism. Promote customer retention and loyalty by supporting successful inquiry outcomes. Maintain professional, empathetic relationships with all customers. Collaborate effectively with team members and management. Provide feedback on emerging issues and identify improvement areas proactively. Requirements: Speak fluently German or Dutch or Danish level (C1 minimum); Speak English B2; Ability to work independently and/or in a team; Problem solving-skills; Good communications skills (both verbal and written); Positive attitude; Ambitious. Note: Portuguese Residence card, or EU passport is required for NON-EU candidates. Benefits: Competitive salary; Meal allowance; Performance Bonus; Private health insurance after contract signature; Relocation Package (Internationals only): Private room. You will have a 2 or 3 week training session that will be paid as well. To apply, please send your CV in English including your full name, phone number, and personal email address. When you apply for this vacancy, you are giving your GDPR consent to Real Recruitment Solutions. We might share your CV details directly with our client for the purpose of recruitment. Localização do trabalho: Presencial