E-commerce & Customer Experience Specialist (Berlin)

E-commerce & Customer Experience Specialist (Berlin) We are looking for an E-commerce & Customer Experience Specialist to join our Nordic Knots team in Berlin. We are searching for someone with experience in interior design and a passion for creating flawless customer experiences. You should be highly organized, service-minded, and excited to help customers transform their spaces with timeless design. The Role As an E-commerce & Customer Experience Specialist, you will play a key role in delivering a best-in-class shopping experience. From offering personalized interior design advice to providing prompt, thoughtful solutions, you will ensure every interaction leaves a lasting positive impression. You will also be a crucial link between our customers and our digital operations, making sure everything runs smoothly behind the scenes. Your Responsibilities Advise and guide customers on interior design choices and product selections via email, chat, or phone. Handle orders and customer communications through Zendesk, keeping conversations organized and ensuring all inquiries are answered within set time targets. Manage returns, process refunds, and support logistical needs across the shopping journey. Oversee day-to-day e-commerce operations, including order management, inventory updates, and email list maintenance. Assist with customer satisfaction follow-ups, process improvements, and a variety of e-commerce related projects. About You Degree in Interior Design or a related field. Professional experience in interior design and customer advisory roles. Native-level fluency in English with excellent written communication skills. Previous experience working in customer service, e-commerce, or client-facing roles. Highly organized and detail-oriented, with a natural ability to juggle multiple tasks at once. Proactive, adaptable, and energized by working in a fast-paced, start-up environment. Zendesk experience is a plus. Fluent in German a must Fluent in French is a plus Nordic Knots Nordic Knots was founded in 2016 by Liza B Laserow, Fabian Berglund and Felix Berglund. We are a fast-growing direct-to-consumer Scandinavian interior design brand with the USA as the major market. Nordic Knots was born from a culture of thoughtful design that lasts beyond seasons and trends. Fusing function and aesthetics with a Scandinavian sensibility, we craft timeless textiles for the modern home. We believe that great textiles are foundational and can transform a house into a harmonious home – framing the most beautifully curated lives. The head office as well as the flagship store is located at Birger Jarlsgatan in central Stockholm. We have a constantly growing team in both Sweden and the USA. What we offer We are a fun and driven team with high ambitions. We have an entrepreneurial and open-minded culture where all new ideas and suggestions for improvements are valued and encouraged. At Nordic Knots everyone should feel that they are a part of and contributing towards our success as we continue to scale up. At Nordic Knots we stand for a diverse and inclusive workforce. We seek talented individuals who bring a range of perspectives and inspired ideas. We welcome all applicants eager to join a dynamic team. Department Support Locations Germany Remote status Hybrid Germany About Nordic Knots AB Nordic Knots was founded in 2016 by Liza Laserow, Fabian Berglund and Felix Berglund. We are a fast-growing direct-to-consumer Scandinavian interior design brand with the USA as the major market. Nordic Knots was born from a culture of thoughtful design that lasts beyond seasons and trends. Fusing function and aesthetics with a Scandinavian sensibility, we craft timeless textiles for the modern home. We believe that great textiles are foundational and can transform a house into a harmonious home — framing the most beautifully curated lives. The head office as well as the flagship store is located at Birger Jarlsgatan in central Stockholm. We have a constantly growing team in both Sweden, Europe and the USA. Founded in 2016 Co-workers 50+