This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director, Payments Operations based in the United States.
This senior leadership role sits at the center of a high-volume, complex financial operations environment, overseeing end-to-end payment execution across critical transaction workflows. The position is responsible for ensuring accuracy, timeliness, and compliance across all payment activities, including shareholder disbursements and closing-day transactions. You will lead and develop multi-layered operations teams while driving operational excellence, scalability, and continuous improvement. Acting as a key cross-functional partner, you will collaborate closely with client service, reconciliation, product, and banking stakeholders to reduce exceptions and strengthen process integrity. The role requires strong leadership in fast-paced, regulated financial environments where precision and accountability are essential. It also offers the opportunity to shape controls, systems, and team capabilities that directly impact transaction success at scale.
Accountabilities:
Own and lead the end-to-end payments operations function, ensuring accurate, timely, and compliant execution of shareholder and closing-day payments, including governance of payment files, bank cutoffs, and SLA adherence.
Lead, coach, and develop the Payments leadership team, including Payments Managers and the Manager of Payments Compliance, ensuring strong performance, staffing, and capability building.
Establish and maintain robust operational controls covering payment validation, fraud prevention, documentation retention, and exception management for failed or delayed payments.
Oversee reconciliation governance, ensuring breaks are analyzed, resolved promptly, and supported by complete audit documentation.
Partner closely with internal stakeholders (Reconciliation, Client Services, Relationship Management, Product, and Banking partners) to resolve issues and drive continuous improvement.
Provide oversight of FX-related operations, ensuring accurate instruction, execution readiness, and system configuration for multi-currency transactions.
Deliver regular reporting and insights to senior leadership on operational performance, trends, and root-cause analysis, recommending improvements to enhance outcomes.
Maintain and continuously improve SOPs, training materials, and operational documentation standards across the function.
Ensure strong performance management practices across the team, including hiring, coaching, evaluations, and corrective actions when necessary.
Requirements:
Bachelor’s degree in finance, accounting, economics, operations, or equivalent professional experience.
FINRA Series 99 Operations Professional license required.
5+ years of experience in banking, payments, financial services, escrow, or transaction operations.
3+ years of people management experience, ideally including leadership of managers and multi-team structures.
Strong expertise in payment processing, reconciliations, exception management, and operational risk controls.
Proven ability to manage complex payment workflows, resolve issues under tight deadlines, and ensure compliance with regulatory and banking requirements.
Experience working with banking partners and managing escalations tied to payment cutoffs and operational constraints.
Working knowledge of foreign exchange (FX) processes and multi-currency payment operations.
Advanced proficiency in Microsoft Office and familiarity with enterprise systems (e.g., ERP/CRM platforms such as NetSuite).
Strong leadership, communication, and stakeholder management skills with the ability to thrive in high-pressure environments.
Highly organized, detail-oriented, and driven by continuous improvement and operational scalability.
Benefits:
Medical, dental, and vision coverage starting on day one
401(k) retirement plan with 4% company match
Discretionary time off for flexibility and work-life balance
Employer-paid life insurance with optional additional coverage
Employee Assistance Program (EAP) for confidential support services
Discounted pet insurance
Fitness and wellness credit
Pre-tax savings programs (dependent care, transportation, and flexible spending accounts)
Salary range: $125,000 – $135,000 depending on experience
Fully remote within the Continental United States (with occasional in-office presence if based near Denver)
How Jobgether works:
We use an
AI-powered matching process
to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
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