Director of Sales Operations

At Trackforce, we are transforming physical security operations that are managed around the world. As the leading SaaS platform for physical security workforce management, we provide security companies and organizations with a streamlined solution to manage their guard forces, respond faster, operate more efficiently, and reduce costs — all while staying focused on safety and protection. We support 4,600+ clients across more than 50 countries and are proud to be a growing team of 300+ professionals. With our headquarters in Dallas, Texas, and Centers of Excellence in Montreal, Quebec and Wroclaw, Poland, we collaborate across regions and time zones in a hybrid work environment that combines flexibility, connection, and meaningful impact. At Trackforce, we operate in both hybrid and remote models, offering flexibility to balance in‑office collaboration with WFH. This approach allows our teams to stay connected while maintaining autonomy and work‑life balance. We are highly focused on delivering value to our customers, and our recent merger has strengthened our position as the market leader in security workforce management software. We are seeking a proven Director of Sales Operations to lead and evolve our global sales operations function. This is a high-impact, player-coach role. The individual in this position will be expected to both define strategy and execute, rolling up their sleeves to solve problems, build scalable processes, and bring discipline to how we run the business. This is not a purely strategic role; it requires someone who is comfortable working in the details while simultaneously driving cross-functional alignment at the leadership level. This role will partner closely with Sales leadership and Finance to improve forecasting, drive performance visibility, and build the operational infrastructure required to scale. Over time, this leader will also build and develop a high-performing Sales Operations function. Key Responsibilities Sales Operations Leadership & Strategy Lead the global sales operations function, aligning closely with Finance and Sales leadership Translate company and revenue goals into clear operating plans and execution frameworks Drive consistency, accountability, and operational discipline across the sales organization Forecasting & Performance Management Own pipeline management, forecasting accuracy, and reporting cadence Partner with Finance and Sales to deliver reliable forecasts and actionable insights Define and track KPIs that improve visibility into sales performance Process Optimization & Infrastructure Evaluate and improve end-to-end sales processes (lead to close and beyond) Identify inefficiencies and implement scalable, repeatable solutions Ensure systems, tools, and workflows support a high-performing sales organization Compensation, Planning & Analytics Partner with Finance on quota setting, territory design, and incentive plans Support sales capacity planning and headcount modeling Align compensation structures with business objectives and growth targets Translate complex data into clear, digestible insights and actionable recommendations for leadership Cross-Functional Partnership Serve as a key partner to the CFO and Sales leadership Bridge Sales and Finance to ensure alignment on performance, planning, and execution Influence senior stakeholders through data-driven insights Present data, insights, and recommendations in a clear and compelling way to senior stakeholders, enabling faster and moe informed decision-making Team Leadership (Player-Coach) Lead, mentor, and develop a small but high-impact team Stay hands-on in the work, stepping in as needed to execute and problem-solve Build the function over time as the organization scales Required Qualifications Proven experience at the Director level in Sales Operations or RevOps within a B2B SaaS environment Strong track record of improving forecasting accuracy and operational rigor Experience partnering closely with Finance and executive leadership Demonstrated ability to operate as a player-coach , balancing strategy and execution Strong analytical skills with the ability to translate data into clear, actionable insights Exceptional communication and presentation skills, with experience delivering insights to executive audiences High attention to detail with a commitment to data accuracy and integrity Ability to influence and align senior stakeholders in a fast-paced environment Preferred Qualifications Experience in a PE-backed or high-growth SaaS company Experience scaling or building a sales operations function Familiarity with global sales organizations and multi-region operations Exposure to compensation design, territory planning, and sales capacity modeling Success Metrics Improve forecast accuracy and predictability within the first 6 months Establish clear, consistent sales KPIs and reporting cadence across the organization Identify and implement process improvements that increase efficiency and reduce friction Strengthen alignment between Sales and Finance on planning and execution Build a scalable foundation for the Sales Operations function Why Trackforce This is a unique opportunity to step into a role that sits at the center of how we scale revenue. With increasing expectations from leadership and investors, this role has direct visibility and impact on company performance. You will have the opportunity to shape how Sales Operations functions at a global level—bringing structure, clarity, and execution to a business that is entering its next phase of growth. Planned office relocation (May) to 2020 Blvd Robert-Bourassa Suite 2000, Montreal, QC H3A 2A5 - offering a more central and accessible workspace. Benefits We Offer · Hybrid and flexible work model · Three weeks of vacation starting in your first year · Paid sick days & family obligation days · Comprehensive health & dental coverage from Day 1 · 24/7 telemedicine access · Mental health & wellness support · Life insurance, AD&D, long term‑ disability & critical illness coverage · RRSP & DPSP with employer matching · Employee referral bonus · Paid volunteer day & recognition programs #LI-Hybrid At Trackforce, we are committed to providing an inclusive, respectful, and discrimination‑free workplace. We do not tolerate discrimination or harassment of any kind and make employment decisions based on qualifications, merit, and business needs. We proudly comply with local employment laws and are an equal opportunity employer in all locations where we operate.