Director of Client Strategy

About the Company Revenue Enterprises is a Customer Service Contact Center designed to support the Revenue Cycle and Patient Customer Service needs of our healthcare clients. We operate around the simple principles of integrity , passion , and respect . Holding these values are the foundation of how we approach our clients' success. If our values align with you, join our team and play a unique and important role in our mission to change healthcare for the better. What makes REL different? Family-owned business where you become part of the family- not just a number Over 20 years of consistent and healthy growth with world class clients Your voice is heard and appreciated You are a part of the success with your ideas and your efforts You are appreciated and valued Award winning workplace : 2019-2025 Best Places to Work in Collections 2025 Best Places to Work for Women. 2023 - Best Places to Work in Colorado. 2025 - Inc 5000 Company Competitive pay and incentive program We promote from within! Grow your career with Revenue Enterprises Hybrid work environment - beautiful Aurora office and remote work set-up. What you will be doing: Oversees and Champions Client Partnerships for Revenue Enterprises Clients with a proactive, strategic approach to each client relationship. Promotes strong Client partnerships through consistent performance reviews, understanding and presenting key performance indicators and other data related to the client project, which may include contact center customer service support, pre-collections patient billing, patient access solutions and/or bad debt recovery services. Leads client support and engagement efforts in partnership with the Director of Client Operations & Support to provide excellent experience for all Revenue Enterprises’ clients and provides prompt, accurate support for client needs and questions. Uses Monday.com (or other project management software) to develop project timelines, resource allocation and project” budgets for all operational projects. Provides coaching and training for Client Account Management team members to develop strong relationship management, leadership and client service skills. Documents and communicates regularly and consistently on the progress, hurdles and timelines related to all projects, vendor outages, challenges and resolutions of such, and any other situations or functionalities of this position. Collaborates with Director of Operations and other internal teams for all new client implementations to develop SOPs and to coordinate with IT and Operations to set up client statements; establish procedures for data file processing and facilitate client training with Operations teams through the People and Compliance team. Works collaboratively with VP of Sales and Marketing to assist with sales efforts as needed by attending sales meetings as backup at industry conferences such as HFMA and AHAAM and assist with writing RFP (request for proposal) responses as needed. Seeks to expand REL’s influence and presence with existing Revenue Enterprises clients through development of strong working relationships and recommendation of additional solutions and/or expansion of existing programs to support client’s goals and initiatives. Manages Client expectations and perception of Revenue Enterprises through ongoing conversations and maintenance of a positive, professional, thought-leadership driven and collaborative relationship. Supports adherence to all applicable Federal and State Regulations that govern the work we do to protect consumer confidentiality and in communicating with clients and others regarding their work, including but not limited to the following: · FDCPA · CFPB · UDAAP · 501(R) · TCPA Other duties as assigned or appropriate for position. Salary Range $85,000 - $120,000 per year depending upon experience