Director Integrations Onboarding

Director Integrations Onboarding Join Qargo as Director of Integrations Onboarding! Own the strategy behind successful customer integrations, lead a global team, and drive smooth go-lives that set customers up for long-term success. Apply now 🚛 About Qargo Qargo is a cloud-based (SaaS) Transport Management Platform. We are a scale-up based in London and Ghent (Belgium), rapidly expanding across Europe and into the US. The platform is an 'all-in-one system', handling everything from initial order entry to final invoicing. It optimises planning and has a built-in AI feature that automates lengthy manual tasks. Qargo is designed to help modern logistics operations run more efficiently, while increasing profitability and sustainability. 💼 About the Role As Director of Integrations Onboarding, you own the strategy, performance and scaling of Qargo's global Integrations Onboarding function , a dedicated team within Customer Success. Our Integrations Onboarding Managers (IOMs) own the integration journey of our customers, making sure their systems connect smoothly with Qargo's TMS, both in the run-up to go-live and once they're live. You lead and grow this team across regions (Europe, UK/IE and a growing US presence), set the standard for how we deliver integrations at scale, and act as the senior bridge between customers, integration partners, Professional Services, Product/Engineering and the wider CS org. A defining part of the role is the relationship with Professional Services . Integrations come in two flavours: native (we have a template, and the IOM owns delivery end-to-end) and non-native (custom, where Professional Services scopes and builds it while the IOM project-manages it towards the customer). Clean, constant communication across that handover is what makes or breaks delivery. Scoping the right requirements upfront, classifying correctly, aligning on timelines, quotes and billing, and keeping the customer informed the moment something shifts. You set the standard for how IOMs and PS work together , keeping the line between owning an integration and coordinating one crisp, so nothing falls between the two teams. You report directly to the VP of Customer Success and sit alongside our other CS directors. 🔑 Key Responsibilities Strategy & Leadership Define the Integrations Onboarding strategy, standards and best practices , aligned with company goals. Build the team into a scalable, consistent function across regions as we grow headcount and enter new markets. Own the core KPIs and dashboards : integration time-to-live, % of integrations ready by go-live, slippage, partner delivery timelines and IOM capacity (ARR/deals per IOM). Team & People Lead, coach and develop the global IOM team ; hold weekly check-ins and quarterly reviews. Own hiring strategy , headcount forecasting and capacity planning for the function. Conduct end-of-year reviews and compensation discussions. Drive culture, professional development and enablemen t, and promote team leads internally as the team scales. Operational Oversight Maintain oversight of integration projects across regions, proactively spotting risk and slippage and stepping in on strategic or at-risk deliverables. Ensure integrations align with the broader onboarding and go-live timelines owned by the regional onboarding teams. Continuously improve documentation, processes, tooling and knowledge-sharing around integrations. Cross-functional Partner closely with Onboarding, Sales, Account Management and Support to ensure a seamless customer journey. Work with Professional Services, integration partners and Product/Engineering to prepare, configure and validate connections, and to relay integration needs into the roadmap. ✅ Skills & Experience Proven experience in integrations, technical project management or technical delivery, with a track record of leading and scaling teams. Strong technical affinit y: comfortable discussing APIs, data flows and system connections (without needing to code yourself). A natural people leader who can coach, set standards and build a high-performing team in a fast-growing scale-up. Structured, proactive and commercially aware : able to balance delivery quality, capacity and customer outcomes. Confident communicating with operational, technical and executive stakeholders alike. Affinity with the transport & logistics industry is a big plus. Fluent in English ; Dutch and/or other European languages are a plus. 🤝 What We Offer Competitive salary, benefits and share options package. A leadership role with real ownership of a brand-new function and direct impact on customer success. A flexible and trust-based working environment. The opportunity to help shape and scale an ambitious team transforming the transport industry, across Europe and the US. Department Customer Success Role Director Integrations Onboarding Locations Ghent Remote status Hybrid About Qargo Qargo is a tech scale-up with offices based in London, Ghent and Chicago. We are on a mission to transform the transportation industry by making it more efficient, profitable, and sustainable. Together we are building the most user-friendly and intuitive Transport Management Platform (TMS) on the market that automates administrative processes and optimizes planning.