Digital CRM Specialist

Home Join our team Explore opportunities Req ID Posted Function Location Req ID: 98487 Function: Marketing Posted: Jun 1, 2026 Location: THE ROLE OPTIMIZE, ENABLE, INNOVATE! The Digital CRM Specialist will support the smooth execution of the brand’s digital marketing and CRM initiatives, with a primary focus on digital advertising, LINE, and @cosme operations. This role requires close collaboration with the global team, advertising agencies, vendors, and internal stakeholders, ensuring a high level of accuracy, efficiency, and attention to detail in daily operations. RESPONSIBILITY Digital Advertising Operations Organize and coordinate digital assets with advertising agencies and media partners Support the preparation of materials for global approvals Manage the production process of various digital contents Handle purchase order (PO) issuance Coordinate the shipment of products and samples Support the creation of in-store operation manuals LINE Operations Write, review, and proofread copy for LINE communications Set up and distribute LINE messages and LINE VOOM content @cosme Operations Maintain the official brand account via CMS Coordinate logistics and arrangements for campaign applications Approval & Market Intelligence Collect and organize information for approval materials Research and summarize industry and market trends YOU ARE A COTY FIT As a Digital CRM Specialist, you thrive in a fast-paced and diverse environment. You are: Strong communication skills and the ability to work effectively with multiple stakeholders High sense of responsibility and ownership of assigned tasks Perseverance and the ability to follow through until completion Professional attitude with strong attention to quality Team-oriented mindset with the ability to collaborate effectively Skills & Qualifications Ability to manage multiple tasks simultaneously in a fast-paced environment Experience in brand business, preferably within the luxury or premium industry Experience in digital marketing, or a strong interest in the field Strong attention to detail Ability to read and write in English for understanding global materials and email communication WHAT WE OFFER This is a unique role with a genuine opportunity to make an impact. You’ll get to work in a diverse environment with a team of professionals who are passionate about the work they do and know how to have some fun along the way. Coty’s global omni-working policy provides the option to work up to 50% of your month remotely. We believe that a more flexible philosophy of remote working will give everyone the freedom to choose what works for their individual circumstances and empower them to always perform at their best. ABOUT US Our people make us who we are. They are the brightest minds bringing the boldest ideas to life every day. If you’re the kind of person who refuses to settle, if you want to think bigger, learn faster and go further than you ever thought possible – we’d love to hear from you. Coty is deeply committed to Changing the Conversation around Diversity, Equity & Inclusion to create a more open, inclusive, and diverse workplace where all employees can be their authentic self. Country/Region: JP City: Tokyo