Digital Agency Operations Director (Remote)

About Jumpfactor 8-time Growth500 agency driving $1.9B+ in client revenue for MSP and B2B tech companies. Largest in our niche, scaling 5X. The Role Own end-to-end agency operations across SEO, Content, Web, Paid, Email, Social, and Design. Lead 8 functional heads, 70 team members to ensure KPI performance, client ROI, and elite execution. Full accountability for delivery quality, team performance, and operational excellence. What You’ll Own Lead 8 leaders and a team of 70 Drive KPI performance + client ROI Capacity planning, hiring, profitability Enforce SOPs, playbooks, accountability Remove roadblocks, ensure delivery quality What You Bring 8+ years experience (4+ in marketing/project mgmt) 4+ years managing 10+ (scaled 50–100 teams) Strong across digital channels (SEO, paid, web, etc.) Proven in $15M-$50M+ environments Systems + KPI-driven operator Strong leader, highly organized, data-driven Agency experience + EOS familiarity (asset) Not for You If You avoid tough calls or accountability You prefer strategy over execution ownership You can’t operate in high-performance environments Why Jumpfactor 100% remote, high-performance team 5X growth trajectory Paid learning + development High ownership and impact Join a Winning Team 8 Growth500 awards. $1.9B+ revenue driven. Built for operators who deliver.