Director, Strategic Operations and Innovation

• Be instrumental in BC safety and damage prevention, protecting the critical infrastructure our communities depend on
• Earn $130,000 – $140,000 annually, plus extended health benefits, and flexible remote work
• Join a purpose-driven team where your creativity, strategy, and relationships will directly shape safer communities

About BC 1 Call

BC 1 Call is the critical link between British Columbia’s excavating community and underground facility owners, supporting safer digging practices and the protection of vital infrastructure. As a Not-for-Profit corporation, BC 1 Call operates under the governance of a Board of Directors, which includes representatives from its six shareholders—FortisBC Gas, FortisBC Electric, BC Hydro, Telus, Enbridge, and Trans Mountain—as well as up to three independent Directors who contribute additional expertise and oversight.

As a member-funded organization, BC 1 Call delivers a critical service to safeguard people, property, the environment, and essential infrastructure. Through a steadfast commitment to safety, technological innovation, and collaborative partnerships, BC 1 Call plays a vital role in protecting British Columbia’s underground infrastructure and supporting the safety and well-being of its communities.

For more information, please visit our website: bc1c.ca/

About the Opportunity

BC 1 Call is looking for a full-time Director, Strategic Operations and Innovation based in the Lower Mainland or Vancouver Island, BC (remote with travel across British Columbia).

Reporting directly to the President, this newly created leadership role will serve as a strategic second-in-command focused on operational strategy, technology planning, stakeholder collaboration, and long-term organizational growth. This role will play a critical part in evaluating future technology platforms and partnerships, strengthening cross-sector collaboration, and helping shape innovative solutions that improve underground infrastructure coordination across the province.

More specifically, your responsibilities include but are not limited to:

• Supporting long-term organizational planning, operations, and operational growth
• Evaluating technology platforms, software licensing arrangements, and future system strategies
• Collaborating with municipalities, utilities, infrastructure owners, and industry stakeholders to identify operational improvements and strategic opportunities
• Leading and supporting cross-functional initiatives focused on underground infrastructure coordination
• Helping identify and implement innovative solutions that improve collaboration, efficiency, and information sharing across the sector
• Building and maintaining strong relationships with municipalities, utilities, government organizations, and external partners
• Providing operational leadership and strategic guidance within a small and evolving team environment
• Supporting budgeting, financial planning, forecasting, and operational decision-making, reporting directly to the President
• Overseeing operational processes and supporting continuous improvement initiatives across the organization
• Navigating complex stakeholder environments and balancing competing priorities with diplomacy and professionalism
• Supporting the evaluation and integration of new partnerships, technologies, and collaborative opportunities
• Representing the organization in meetings, industry discussions, and strategic conversations with senior stakeholders

About You

To qualify, you will need post-secondary education in business, operations, engineering, technology, public administration, urban planning, or a related field. A minimum of 7 years of progressive, strategic leadership experience in infrastructure, utilities, municipal operations, public works, operational strategy, or a related environment will also be essential.

Additionally, the following skills and background will be highly valued:

• Experience working across municipalities, utilities, government organizations, or infrastructure-related sectors
• Experience with GIS, mapping, data analysis and management, operational systems, technology platforms, software evaluation, or digital transformation initiatives
• Experience leading cross-functional initiatives involving multiple stakeholders and competing priorities
• Familiarity with infrastructure coordination, asset management, public works, or urban planning environments
• Financial planning, budgeting, or operational forecasting experience within a leadership capacity
• Experience working within smaller organizations or evolving environments where adaptability and initiative are essential

As our ideal candidate, you will possess strong communication, relationship-building, and strategic thinking skills, along with the ability to operate collaboratively in complex and sometimes ambiguous environments. You are a practical and solutions-oriented leader who can balance high-level vision with hands-on execution, while building credibility with municipalities, utilities, industry partners, and senior stakeholders. You are also adaptable, diplomatic, forward-thinking, and comfortable helping shape a role that will continue to evolve alongside the organization.

This is a unique opportunity for a collaborative and innovative leader who is excited by the challenge of helping shape the future of infrastructure coordination and operational strategy within a growing and purpose-driven organization.

About the Benefits

Compensation based on skills and experience, is a competitive annual salary of $130,000 – $140,000, and a host of excellent benefits including:

• Extended health, dental, and vision coverage
• Paid vacation
• Paid time off between Christmas and New Year’s
• Flexible, remote work
• Gas mileage reimbursement for work-related travel
• In-person staff meetings for those living in the Lower Mainland, team lunches and employee recognition initiatives
• A strong commitment to work-life balance
• The opportunity to contribute to a respected, province-wide public safety organization

If you share our values and have the skills necessary to bring success to the role, then we invite you to apply today!