Detection Team Lead - FinCrime

What We’re All About at Kroo

Kroo has a big vision. To be the first Bank that is both trusted and loved by its customers. We’re helping people take control of their financial future and achieve their goals, whilst making a positive impact on the planet. Here at Kroo, doing what is right is in our DNA. We act with integrity, transparency and honesty. We think big, dream big, and relentlessly pursue our goals. We like to be bold, break new ground, and we never stop learning. But most importantly, we are on this journey together.

About the Team

We are a multi-disciplined team of experienced technology, banking, customer experience, marketing, and legal professionals who share a passion for the company’s mission and believe in a collaborative approach to creating the greatest social bank. We are building a diverse team of inquisitive people who want to understand customer needs and behaviour so we can develop innovative products that change people’s lives for good.

What you’ll do:

• This position will involve training a team of graduates in the Manchester office on a weekly basis.
• Support the day-to-day operations of Kroo’s 1st Line Financial Crime Detection Team.
• Act as a point of escalation and support the wider team with best-practice guidance on how to manage reviews.
• Investigate transaction monitoring alerts to identify suspicious activity.
• Support and deputise the Detection Team Lead to ensure the team meet objectives.
• Conduct thorough reviews of periodic or enhanced due diligence alerts.
• Proactively identify financial crime trends through data analysis.
• Swiftly and effectively execute payment reviews delivering a positive customer experience whilst protecting customers and the bank from risk.
• Liaise with other financial institutions and law enforcement authorities.
• Liaise with other business departments.
• Support the optimisation and update of existing processes, systems and procedures.

• 2 years experience (minimum) in a fraud or financial crime role.

• Experience managing escalations and supporting investigations.
• The ability and knowledge to coach and develop junior members of the team.
• An inquisitive and proactive attitude.
• The ability to manage a varied workload and meet SLAs.

• An analytical mindset and capable of identifying patterns in large datasets.

• A cooperative character and you enjoy working as part of a dynamic team.
• Excellent communication skills.

What we offer:

At our cutting-edge fintech company, we know that attracting and retaining the best talent means offering top-notch benefits that help our employees thrive both in and outside of work. Check out what we currently offer:

• Generous holiday time: 25 days annual leave, 8 bank holidays, 1 Kroo bank holiday (June 24th), and 1 day off during the week of your birthday.
• Personal days: We know that life can be unpredictable, so we offer 3 personal days to use as needed.
• Employer-sponsored volunteer program: We're passionate about giving back to our community, and we support our employees in doing the same with up to 4 hours per month of employer-sponsored volunteer time.
• Mental health support: We care about the mental health of our team members and offer access to Spill, our mental health support partner.
• Workplace pension: We want you to feel secure about your future, so we offer a workplace pension with a 5% employee contribution and a 3% employer top-up.
• Top-notch equipment: We provide top-of-the-line equipment necessary for smooth hybrid work, including a MacBook laptop. Additionally, we also offer support in establishing your home office by contributing towards your setup if required.
• Modern office: You'll enjoy access to our modern, bustling workspace in Manchester.
• Cycle to Work scheme: We encourage sustainable transportation with our Cycle to Work scheme.
• Electric Car scheme: We're committed to reducing our carbon footprint, and our Electric Car scheme makes it easy for our employees to do the same.
• Enhanced parental leave: We know that family comes first, and we offer an enhanced parental leave policy to support our employees in starting and growing their families.
• Room for growth: As a fast-paced, high-growth start-up, we're dedicated to providing our employees with room to grow and excel.
• You get full healthcare for you and your nuclear family via Vitality.

Hybrid working and working times:

The role will be remote-first, meaning that the majority of work will be completed from home, with occasional on site working required in Manchester city centre. Please note onboarding and training for the role will be conducted remotely.

Our ambition is to be a truly 24/7 customer-focused bank. In order to achieve this, you'll be working 5 shifts (Monday - Sunday) and 37.5 hours per week. The shifts will be provided well in advance, but typically range between 07:00 - 19:30.

Diversity and Inclusion:

We wholeheartedly uphold our commitment to fostering a diverse and inclusive workplace. Every employee is highly regarded, respected, and supported without any form of judgement or prejudice. We consider Diversity, Equality, and Inclusion as fundamental pillars guiding our path in all aspects of our bank. We also ensure that reasonable adjustments are made available to all candidates throughout the recruitment process.

To all Recruitment Agencies:

At Kroo Bank, agency resumes are strictly prohibited. Do not submit agency resumes or forward them to our job advertisements or Kroo Bank employees. Be aware that Kroo Bank will not assume any responsibility for fees incurred due to unsolicited resumes.

To ensure a fair and efficient application process, all candidates are kindly requested to submit their applications directly through the advertised platform. We kindly ask that you refrain from reaching out to the company or its employees via email, LinkedIn, or any other communication channels for inquiries or updates. Please note that any attempts to contact us through these channels will not receive a response. Thank you for your understanding and cooperation.

Please note: Kroo values honesty and integrity in all candidates therefore, applications should be accurate and truthful. As part of our hiring process, we conduct employment history and reference checks. Any undisclosed discrepancies, misrepresentations, or false information may result in the withdrawal of your application or job offer.