Czech Speaking Customer Support Specialist

Czech Speaking Customer Support Specialist – Automotive Digital Services Job Overview We are seeking a customer-oriented Czech Speaking Customer Support Specialist to join an exciting Automotive Digital Services project for a globally recognized automotive brand known for innovation and quality. In this role, you will assist customers with inquiries regarding premium automotive and digital products, ensuring a professional, warm, and solution-oriented experience. This position offers the flexibility of a fully remote setup from anywhere within Portugal. Location & Work Mode Country: Portugal Work Mode: Work From Home (Full-time remote position based anywhere nationwide in Portugal). Your Role & Responsibilities Respond efficiently to customer inquiries through phone, chat, and email channels, delivering top-tier service. Assist customers with questions regarding automotive software and digital products, performing basic troubleshooting to resolve technical or account issues. Maintain clear and accurate documentation of all customer interactions, resolutions, and necessary follow-ups within the CRM system. Stay up to date with the brand's latest digital service updates, corporate policies, and promotional offers. Collaborate with internal teams to share insights and continuously improve the overall customer experience. Consistently meet or exceed targeted quality and operational performance goals. Your Qualifications Language Proficiency: Native or fluent Czech (C1-C2 level) with good operational English skills. Core Competencies: Strong communication, interpersonal, and active listening skills with a proactive, customer-focused mindset. Aptitude: A genuine interest in the automotive sector and innovative digital solutions, with a natural ability to troubleshoot problems. Organization: High attention to detail and strong organizational skills, with the ability to thrive in a fast-paced environment. Experience (Preferred): Prior experience in a customer service or support role is preferred; experience handling CRM platforms is a distinct plus. Shifts & Working Hours Schedule: Full-time hours, operating on standard rotational schedules to meet project demands. Salary, Bonuses & Benefits Base Salary: €890 Gross x 14 months per year. Meal Allowance: €7.23 per working day. Training: Comprehensive, fully paid initial training and structured onboarding. Career Growth: Long-term development and internal advancement opportunities within a dynamic, multicultural team environment. Relocation Support Availability: This position is available for local candidates only who are already based inside Portugal; relocation packages are not provided.