Customer Support Specialist (CSS)

Customer Support Specialist (CSS) Join Finsolutia as a Customer Support Specialist: guide brokers, onboard smoothly, troubleshoot with empathy, and unlock our SaaS platform for fintech partners in Spain. Apply for this Job 📈 At Finsolutia we keep expanding!📈 For this reason, we are looking for a Customer Support Specialist (CSS) to assist our growing portfolio of mortgage brokers and credit intermediaries in Spain and help them to make the most of our specialized SaaS platform . 💪💪 💻 What will you do on a day-to-day basis? 💻 As part of our A-team, y ou’ll be the key contact person for our clients , guiding them through onboarding, sharing best practices , helping them unlock the full potential of our solution and report trouble tickets. Customer Support : Respond to client inquiries through our support system (Intercom) in a timely, professional, and empathetic manner. Issue Troubleshooting : Diagnose and resolve common customer problems, escalating more complex issues to product or development teams when needed. Platform Guidance : Help users understand how to navigate our platform, sharing tips and tutorials as needed. Customer Feedback : Identify recurring issues and share customer insights with the Product and Customer Success teams to improve the overall experience. Customer Onboarding : Lead and support onboarding sessions for new clients, ensuring a smooth and engaging start on the platform. Internal Collaboration : Participate in internal team syncs to align on common customer challenges and solutions. Training & Webinars : Deliver online training sessions and product webinars to present new features and ensure customers stay up to date with platform developments. 🔎 What knowledge and skills will you need to have to succeed in the position? 🔍 Fluency in Spanish . Minimum 1+ year of experience in Customer Success, Customer Support, or another client-facing role, ideally in SaaS, Fintech, or Proptech industries. Good communication and presentation skills - confident in leading meetings, webinars, and product demos. Organized, proactive, and able to multitask in a dynamic SaaS environment. A problem-solving mindset with a desire to help people. A fast learner who is comfortable with technology and software platforms. A friendly, empathetic, and patient attitude. Someone who wants to start or boost a career in the fintech ecosystem. Willingness to travel occasionally to Lisbon to receive initial training on the platform, internal processes, and service standards. 👍 Nice to have 👍 Fluency in English (verbal and written). Fluency in Portuguese (verbal and written). Some knowledge and hands-on experience with Intercom, Azure DevOps and Atlassian Confluence Familiarity with mortgage, consumer, or automotive credit solutions and their legal frameworks. 🔝 What can we offer you? 🔝 To be part of a dynamic and constantly growing company. To be in an excellent work environment that will favor your professional development. You will have a competitive and flexible remuneration. Flexibility in and out of the office. You will have a package of social benefits. The offer includes a competitive salary. Come and join our team! At Finsolutia, we evaluate all candidates fairly and equitably, ensuring equal opportunities for all applicants based solely on the skills, experience, and competencies required for the role. No candidate in this process will be discriminated against on the basis of race, gender, age, sexual orientation, gender identity, religion, disability, or any other personal characteristic. Our commitment is to ensure an inclusive environment and equal opportunities for all candidates. Privacy Note Please note that the personal data collected through this channel will be used exclusively for the professional management of the recruitment process in question. Your data will be processed and stored by Finsolutia Spain SLU in accordance with Regulation (EU) 2016/679 of April 27, 2016 (GDPR). This information will be retained for a maximum period of 4 years in the event you participate in a recruitment process. You may, at any time, object to the storage and processing of your data, withdraw your consent, and exercise your rights of access, rectification, and erasure under the applicable regulations. To exercise these rights, you may contact us in person or by post, enclosing a copy of your ID, at: Recruitment Department – Finsolutia Spain, SLU Calle Cardenal Marcelo Spínola 14, 4th Floor, 28016 Madrid, Spain Alternatively, you may send a written request along with a copy of an official identification document to: [email protected] Department Habic Locations Lisbon Remote status Hybrid About Finsolutia In Finsolutia, people are our most valuable asset . For this reason we are constantly working on the definition of benefit plans that guarantee the balance between family and professional life and that promote the health of our employees. We also promote equality among all people and we ensure equal employment opportunity, this is why the recruitment and selection process is free from discrimination based on gender, race or religion. We are also committed to running selection processes that are clear, transparent, and effective and our People & Culture team is always on hand to provide assistance in any way they can. Get to know our website. Founded in 2007