Customer Support Executive
Deliver exceptional service to UK customers from sunny Cape Town or remotely!
Remote (Cape Town preferred) | R23 000 (£1,000) per month | UK Working Hours (8 AM - 5 PM UK Time)
About Our Client
Our client is a leading UK-based supplier of specialist products for the commercial and domestic sectors. With a strong reputation for fast delivery, reliable stock levels, and excellent customer care, they are committed to ensuring a seamless experience for their clients. As they grow their customer operations, they're looking for service-driven professionals to join their Cape Town-based support team.
The Role: Customer Support Executive
As a Customer Support Executive, you'll be the first point of contact for customers across the UK. From processing orders to resolving queries and ensuring smooth coordination with internal teams, your role is central to creating a consistently positive customer experience. You'll be empowered to take initiative, find solutions, and represent the company's values of accuracy, humility, and customer care.
Key Responsibilities
Minimum 1 year of experience in customer service, order processing, or admin support
Handle inbound customer calls professionally and efficiently
Accurately input customer orders into the system
Respond to helpdesk tickets within SLA agreements
Resolve customer queries promptly, using initiative to find the best solution
Liaise with internal teams (sales, operations, purchasing) to ensure smooth delivery and customer satisfaction
About You
1+ year experience in a similar customer support or administrative role
Excellent communication skills, articulate, clear, and confident on the phone
Detail-oriented with strong order entry or admin accuracy
Tech-comfortable and able to learn internal systems quickly
Able to work UK hours (8:00 AM - 5:00 PM UK time with a 45-minute lunch)
A self-starter who works well remotely or in a co-working environment
Customer-focused, humble, eager to learn, and team-minded