Careers
Customer Service
Customer Support Executive
Work Type:
Full Time
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This is a pivotal role to be one of the first employees of an exciting mission-driven DaaS/SaaS-based company. We’re looking for an ambitious Accounts Manager who will become obsessed with helping nurture our customers and being their champion both internally and externally.
What you will do
Make customer happiness is your mission - managing all inbound customer communications, customer insights, and testing
Be the voice of the customer, understand them inside-out.
Be analytical, to understand and report on customer activity
Responding to escalated customer support issues.
Using your skills as a smart communicator, you’ll work with our customers to solve problems and maximize customer satisfaction
Be our customers ’Hero` helping and educating them
Nurture and grow relationships with our customers, to ensure they all have the optimal experience.
Help to grow the Customer Support Team
About you
You thrive in a mission-driven environment and want a key role in an exciting startup
You have a minimum of 1 years plus experience working in a customer support role
You have experience working with customer support platforms and tools
You have great experience in writing emails and talking directly to customers (web and phone)
You have experience managing social channels and conversations online
You have a high capacity to get things done quickly to an impeccable standard
You can coordinate, prioritize and manage multiple projects simultaneously
You enjoy a lot of variety in your daily and weekly objectives
You have strong organizational, writing, and numerical skills
You are a confident and persuasive communicator
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