Customer Support Executive – AI Platform

We are looking for a Customer Support Executive to assist users of our AI-based platform that enables database connections, file uploads, and conversational interaction with data. The ideal candidate will help customers resolve technical issues, understand product features, and ensure a smooth user experience. Key Responsibilities: • Assist users with connecting databases (MySQL, PostgreSQL, MongoDB, etc.) • Help customers upload files (CSV, Excel, etc.) and query them using AI chat • Troubleshoot basic technical and usage issues • Guide users through product features and workflows • Respond to customer queries via chat, email, or ticketing system • Escalate bugs or complex issues to the technical team with clear details • Maintain logs of customer issues and resolutions • Collect user feedback and share insights with the product team Required Skills: • Good communication skills (written & verbal) • Basic understanding of databases and file formats • Familiarity with AI tools / chat-based systems is a plus • Ability to understand technical problems and explain solutions simply • Customer-first mindset and problem-solving attitude Preferred Qualifications: • Experience in SaaS / AI / Tech support • Basic knowledge of SQL queries • Understanding of APIs and data workflows • Prior experience with customer support tools (Freshdesk, Zendesk, Jira, etc.) What We Offer: • Opportunity to work with an AI-driven product • Learning and growth in AI, data, and SaaS platforms • Collaborative and fast-growing start-up environment • Competitive salary (as per experience)