Customer Support Engineer - Electrical Robot Controllers and Drives

Company: KUKA Hungária Kft. Location: Additional posting countries (for remote jobs only): Workplace: hybrid Address Customer Location: Discover your impact with KUKA KUKA offers an enormous spectrum of possibilities to advance your career, live your passions and unlock your potential. We´re one of the world's leading automation specialists, offering global opportunities in areas such as robotics, automation, logistics, software solutions and electronics. If you´re a go-getter, a visionary with bold ambitions and believer in collaboration and mutual respect, then you're poised for success here at KUKA. Make an impact Provide second-level technical support for electrical components of KUKA products, focusing on robot controller systems (KR Cx series), Act as a subject matter expert for control systems and drive technology, supporting global customers, Troubleshoot complex issues using lab equipment and, when necessary, on-site at customer locations, Document all inquiries and solutions in the CRM system and Knowledge DB, Collaborate closely with Quality, R&D, and Product Management teams for root cause analysis and product improvements, Conduct workshops and prepare technical bulletins for international service technicians, Manage quality and complaint processes (field observation, root cause analysis, corrective actions), Provide project support for key customers when required. What you need to succeed Degree in Electrical Engineering, Mechatronics or experienced technician, Experience in automation systems, drive technology, or troubleshooting electronic components preferred (graduates with strong knowledge also considered), Experience with high-voltage systems with understanding of electrical safety and relevant standards, Very good English skills (spoken and written), Strong analytical and problem-solving skills, High customer orientation and ability to work independently, Team player with excellent communication skills, Willingness to travel internationally (approx. 10%, short-term trips typically 1–3 days), Project management experience is a strong plus, Strong networking skills and cultural competence for cross-border collaboration, Ability to work in a decentralized setup and integrate smoothly with the Augsburg team. Our promise to you Our culture is deeply rooted in our passion to make robotics and automatic solutions accessible and easy to use. The result? We make peoples´ lives easier and safer, across the world. Diversity is the beating heart of our company - and we appreciate every single one of our bright and bold brainiacs. We encourage everyone to bring their full selves to work, fostering an environment where inspiration, expertise, and personal growth can flourish. Our collective goal? To achieve greatness and ignite innovative, positive change - not only within the automation industry but also beyond its boundaries. And in return, we prioritize creating a supportive, empowering, and caring environment for all. Perks and benefits As part of our commitment to the well-being of our employees, we offer a range of comprehensive perks and benefits. From competitive salary packages to flexible work schedules, and professional development opportunities, we aim to provide a holistic approach to employee satisfaction. We believe in recognizing and appreciating the hard work and dedication of our workforce, and our perks reflect this commitment. Our goal is to create a workplace where employees feel valued, motivated, and inspired to contribute their best. Join us and enjoy the rewards of being part of a company that prioritizes the well-being and growth of its team. DEI (Diversity, Equity, and Inclusion) statement Our core belief is in treating each other with kindness, an open mind, and mutual respect, creating an environment where everyone feels empowered to bring their authentic selves to work. KUKA is a company committed to equal opportunities. We manage every application with meticulous care and consideration - with a decision-making process that pays no heed to your origin, educational background, age, gender, sexual orientation, or your religious or political beliefs. If you join KUKA, you will have ample opportunities to share what motivates you and what defines your individuality. Join the journey! If you think a career with KUKA could be what you are looking for, we´d love to hear from you. We´re looking forward to receiving your application!