Customer Support Agent (Part-time / Hourly)

Customer Support Agent (Part-time / Hourly) Who we are Doctrin's purpose has been clear since our start: to radically improve healthcare. We achieve this by intelligently digitalizing the patient journey, allowing existing healthcare providers to prioritize, treat, and follow up with patients securely online. At Doctrin, we value diversity of minds, different backgrounds, and perspectives, uniting around our mission to positively impact the world. The Customer Support Team The customer support team is essential and collaborates closely with all other teams to provide users with the best customer support and platform experience. Working at the core of our services, the team ensures long-term collaboration and relationships with our customers. We believe that combining different perspectives, psychological safety, and knowledge sharing within the team is the key to delivering exceptional customer support. The support team serves as the first point of contact when problems occur in the platform, acting as ambassadors for Doctrin towards our customers and essential spokespersons internally. Regardless of the task, our goal is always to deliver support that increases the value delivered to our customers. What you will do As a Customer Support member, you will assist customers with questions or issues related to our product. This can range from administrative tasks and knowledge sharing to troubleshooting technical issues. You will be the first point of contact for nurses, doctors, and administrators, helping them navigate our product's possibilities in their everyday working lives. Your work tasks will include (but are not limited to) solving support tickets in Jira, technical troubleshooting, collaborating closely with other teams (mainly Tech/Product development teams, Doctrin’s Medical team and Customer Success), ensuring the highest level of service to our customers by timely resolution of issues, internal reporting, and documentation on common issues, and implementing and supporting automation. We believe you Have experience working in a customer-facing role and understand the value of top-notch customer service. Identify as a tech-savvy person and/or have a keen interest in new technology. Feel as passionate as any Doctriner about radically improving healthcare. Are fluent in Swedish and English both in oral and written communication. Are a prestigeless team player, agreeing that working as a team is the best way to solve any problem. We would also love (but do not expect you to have) Experience working with Jira. Previous experience in a technical support role and/or technical educational background. Experience in HealthTech in any way. Experience as a user of our product. Fluent in French, both in oral and written communication. More than that, you know that you will thrive in a fast-paced environment, and others would describe you as a: Problem solver. Great communicator. Motivated by challenges. To be the perfect match for the customer support team and the culture at Doctrin, you are: Trustworthy. Kind-hearted. Humble. Make decisions based on knowledge and common sense. What we can offer you Besides a strongly purpose-driven job with passionate, humble, and welcoming colleagues at the forefront of the new healthcare, we offer a hybrid way of working in dialogue with your closest manager and team, with access to our office in central Stockholm. Extent: This is an hourly employment 10-25h/week, and working hours are weekdays and scheduled, agreed on with your manager. Customer support is open between 08:00-17:00. There will also be a need during longer holiday periods. Start date: As soon as possible. So, what do you say? If you have the curiosity, passion, and collaborative spirit, come and work with us, and let’s do this together. What happens now Our recruitment process begins with your application to us via the link here in the ad. We will review and select candidates who match the requirements. You will be invited to a short first call with the Manager or an HR Business Partner, followed by interviews. The interviews focus on different themes: cultural match with us as a company, background/competence, language skills, and problem-solving ability. As part of the process, you may also be asked to complete cases or tests to demonstrate your skills and approach to solving problems. For questions or concerns about the process, contact the responsible recruiter: [email protected] . For questions about the position and tasks, contact the recruiting manager: [email protected] . Follow Doctrin AB on LinkedIn to find news and other available positions. Team Customer Support Locations Stockholm Remote status Hybrid Stockholm Our core values This is a continuous and ever-evolving journey but our starting point and our foundation is always our values: 💙 Passion for making a difference 💙 Aim high 💙 Work smart 💙 Be authentic 💙 Grow as a team 💙 Enjoy the journey About Doctrin Doctrin is a health tech company with the purpose to radically improve healthcare. We do this by helping health care providers to intelligently digitalize the patient journey. Doctrin’s digital platform allows healthcare providers to prioritise, treat and follow-up with patients – safe, secure and online. The functionality of the digital platform also makes it ideal for complex virtual healthcare delivery systems in low resource settings that lack physical infrastructure. Founded in 2016 Co-workers ~40