Customer Support Agent - French/English Speaking

Customer Support Agent - French/English Speaking Êtes-vous un·e pro de la communication avec une passion pour la résolution de problèmes ? 🚀 Postuler ! 🚀 We usually respond within two weeks Join us to shape the future! Teamtailor is a global Employer Branding and ATS SaaS platform used by over 13,000 companies, 200,000 users, and available in 90 countries worldwide. 🌍 Working at Teamtailor means being part of a dynamic, fast-paced tech company that values impact and responsibility. Our workplace fosters an environment where everyone can contribute meaningfully to the growth of the company. 🎉🥳 Building a diverse team with a wide range of experiences, skills, and backgrounds has always been central to Teamtailor’s mission, and it remains a strength today. We welcome all individuals who share our vision and are committed to contributing to our collective success. Join us in helping companies and people communicate in more meaningful ways to make life-changing decisions together.👫 Are you passionate about technology and problem-solving? Join our fast-growing SaaS company and help ensure our customers and internal teams have a seamless technology experience. Right now, we’re growing our Customer Support team and looking for a French-speaking Support Agent based in our Stockholm HQ. 🎉 About the Role! As a member of our Customer Support team, you’ll be the voice of Teamtailor, helping users and making sure they have a great experience every time they reach out. We're proud of our fast response times (average 2 minutes) and a 98% customer satisfaction score. 🤩 Your mission? Deliver exceptional support, solve real problems, and make sure our customers leave every interaction with a smile. Responsibilities! 💬 Provide friendly, fast support via live chat (Intercom), email, and occasionally by phone 🧩 Troubleshoot technical issues and collaborate closely with our tech team to solve complex cases 📢 Gather and share customer feedback with our product team 🐛 Identify, verify, and report bugs - and keep customers in the loop 📚 Create helpful self-service content (FAQs, guides, etc.) 🤝 Build strong relationships by being proactive and genuinely helpful What We’re Looking For! 💬 You're fluent in French and English, written and spoken 💡 You bring solid experience in customer support (bonus if it’s in SaaS) 🔍 You think analytically and enjoy learning new things 🧠 You’re a natural problem-solver who feels at home with tech 🌟 You take pride in delivering excellent service and making things easier for others What You’ll Get! 🏖 25 days of paid vacation 🧘 A healthy work-life balance 📚 Opportunities to grow your skills and learn new ones 🧑‍🤝‍🧑 A supportive, friendly team + fun social events 💻 Your own starter kit - MacBook, iPhone & Teamtailor swag! Let’s team up to build a customer experience that stands out around the world. We can't wait to meet you! This is a hybrid remote role based in our Stockholm Office. How to apply! If this sounds like you, please click apply for this job or reach out to our Talent Acquisition team. We welcome applications from people with diverse backgrounds and experiences and are committed to building an inclusive workplace where everyone can thrive. Department Customer Support Role Customer Support Agent Locations Stockholm Remote status Hybrid Monthly salary kr28,000 Time zone CET Stockholm Workplace & Culture Our guiding stars are to be different , personal and kind . These apply to everything we do, from how we talk to our customers to how we work and who we hire. We have a lot of fun doing what we love, and we celebrate every success. Drop by one of our offices and say hello and meet our team – coffee is on us ☕️ About Teamtailor Teamtailor is changing the way companies work with employer branding and recruiting online. Want to help us make HR heroes? Working at Teamtailor means joining a young, fast-moving tech company and working with smart people who are passionate about what they do. Founded in 2013 Co-workers 500+