Customer Success Specialist

**Ready to make a paws-itive impact in the pet world?** Join a fast-growing European InsurTech scale-up that’s reimagining pet health and insurance across Europe! Backed by leading investors with over £20 million in Series B funding, we’re on a mission to ensure every furry friend gets the care they deserve, and their owners get peace of mind. As we prepare for our UK launch, we’re looking for a **Customer Success Specialist** in London to be part of this exciting journey. If you’re passionate about pets, customer care, and making a difference, this role is for you. This is your chance to be part of a growing, mission-driven company from the very beginning. This position is based in London, where we apply a hybrid work model (1-3 days in the office) with the opportunity to work from home. You’ll report directly to the UK Country Manager and Head of Customer Success & Claims. Our customers are at the core of our business and our goal is to build a product that customers truly love. Hence, this role is extremely important for us. We are looking for a super-star who will be the first point of contact for our customers, can help improve our product and someone who happily wears many different hats. As a Customer Success Specialist, you are the first person our customers engage with. Your goal will therefore include making their experience as smooth and delightful as possible - with great understanding and high quality. You will work in a cross-functional team where everyone has the opportunity to influence the product based on their insights. You will become an expert on our customers, work closely with the product and report insights to the rest of the team. **Your main tasks will include the following:** * Manage the onboarding process for customers * Handle various customer relating matters * Work at the intersection of customer insights and product development * Contribute to improving the customer experience and the product * And much much more! **Does this sound like you?** * Excellent at managing customer relationships * Previous experience in a customer-oriented organisation * Team player who enjoys working closely with others * Positive problem solver * Strong initiative and someone who enjoys taking responsibility * Flexible and someone who embraces change * Passionate about changing a traditional market * Fluent in English * Last but definitely not least - your heart beats extra for our four-legged friends