Customer Success Outbound Agent (m/f/d)

ABOUT US Getsafe guides people to make smart life choices with personalized digital insurance. We’re reinventing insurance from the ground up: with our own tech platform and a single app that unites property, life, and health coverage in one seamless experience. Features like family accounts, AI-powered guidance, instant claims handling, and our prevention program “Safepoints” make insurance simple, transparent, and built for today. Since our launch in 2018, we’ve grown from our headquarters in Heidelberg and office in Berlin to serving more than 500,000 customers across Germany, Austria, and France. Backed by €120M from leading investors such as Earlybird, CommerzVentures, and Swiss Re, we’ve become one of Europe’s fastest-growing insurtechs. Learn more about us on our Website , Instagram or on LinkedIn . YOUR MISSION As a Sales Service Agent at Getsafe, you are the first point of contact for our customers over the phone and impress with your friendly and engaging manner: You play a key role at our customer interface, inspiring our customers with our concept and service. You guide customers through our digital process over the phone, answer their questions, and identify gaps in their current coverage. You schedule advisory appointments for our Sales Consultants to ensure customers are optimally covered throughout their individual life stages. You contribute your own ideas to the strategic development of the team and help shape the future of digital, needs-based advisory services with us. ABOUT YOU You have completed a vocational training. You are a strong communicator and enjoy every conversation where you can help our customers get the best possible coverage. You enjoy working with innovative digital sales structures and want to help us rethink insurance sales together. Ideally, you have some experience in customer-facing roles, but this is not a must – at Getsafe, mindset matters most. Previous experience in the insurance industry is also not required. You are fluent in German and English. GETSAFE PRINCIPLES Customer Empathy We simplify insurance by aligning our vision with every interaction, maintaining transparency, and building togetherness and trust with our customers. Absolute Ownership We pursue excellence relentlessly, taking full ownership, and ensuring everyone knows their role to contribute to our mission. Day One Mindset We strive to continually act as pacemakers, constantly optimising, thinking ahead, and inspiring greatness to build a scalable and impactful future. Driver Team We communicate effectively, collaborate positively, and drive success as equals, united by respect and an inspiring mission. YOUR BENEFITS Y our Journey With Us: Work flexibly in a hybrid, remote, or onsite setup from our modern offices in Heidelberg or Berlin. Be part of our growth journey through our Employee Stock Ownership Program (VSOPs), where you can claim your stake in the company and share in our success. Celebrate with us at regular team gatherings, including company strategy weeks, onsite events, local meet ups, seasonal celebrations, and after work socials. Flexible Benefits: Monthly €50 flex benefit budget , allowing you to choose what suits you best – whether it’s the Germany Ticket, office lunches, remote setup, or company health insurance (bkV). Monthly Getsafe insurance voucher to safeguard what matters most to you. Workation for 90 days within the EU , giving you more freedom to balance work and travel. We Believe In: Balance: 30 vacation days – enjoy 28 regular days and 2 special days – your birthday and half days on December 24th & 31st. Growth: Benefit from our annual €1,000 development budget to invest in your personal and professional growth. Getsafe is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.