Customer Success Manager

About Us

Penta Software is transforming how construction companies leverage technology on job sites. With over 50 years of expertise, our ERP platform helps large specialty contractors streamline operations and improve profitability. We’re growing fast—and we want you to be part of it.

The Role

As a Customer Success Manager, you’ll manage and expand relationships with existing customers. This high-impact role requires strategic thinking, strong consultative skills, and a proven ability to drive revenue growth.

Your Skills and Experience:

• You are a go getter in ambiguous situations and tenacious problem solver.
• You can quickly connect and build trust and rapport with customers.
• You are organized and ensure nothing slips through the cracks.
• Your strong consultative skills showcase your commitment to understanding customer needs, pain points, and strategy leading to high customer retention.
• You have at least 5 years of experience driving successful SaaS upsells, and expanding revenue within an established customer base.
• You have strong experience working in SaaS solutions, ideally in the construction space for specialty contractors.
• You are comfortable and confident communicating with customers at all levels and all roles, including executives, operations, and finance.
• You have a strong ownership mindset and are outcome focused.
• You are detail oriented, but also able to see the bigger picture.
• You are excited to build partnerships with customers in person and virtually.

Your Responsibilities:

• Manage a portfolio of existing customers, identifying new selling opportunities, ensuring contract renewals, and building long-term relationships.
• Have regular engaging conversations with your portfolio of customers to uncover their needs, pain points ,and opportunities for improvement.
• Understand and articulate the value of Penta’s offerings to customers.
• Be the voice of the customer internally, advocating for their needs.
• Oversee customer projects such as consulting engagements and software projects.
• Ensure timely follow ups with customers to answer questions and get them what they need to succeed.
• Collaborate with marketing and product teams to refine messaging and offerings.
• Driving customer initiatives to ensure a successful outcome.
• Maintain accurate pipeline and forecasting in CRM.
• Represent Penta at industry events.
• Keep up with product information and enhancements as well as relevant industry updates.

Penta’s Culture:

• Agile - we believe in planning, but are prepared to adjust when needed.
• Fast paced and exciting environment.
• Committed to continued employee growth and development.
• Individualized onboarding experience designed to set you up for success by providing the support you need with clearly understood expectations.
• 100% remote work environment.

Penta’s Benefits:

• Competitive base salary with commission.
• Excellent health, dental, and vision insurance. Premiums largely covered by Penta.
• Company paid disability insurance.
• Life insurance.
• 401k with company match.
• Monthly internet cost reimbursement.
• Annual flex spending allowance that can be used towards many categories that support you and your family's health and wellness.

Penta cannot provide Visa sponsorship at this time.