Customer Success Manager

Almond is a B2B fintech company transforming cross-border payments by empowering financial institutions and their customers with the best possible FX rates and near-instant settlements across all corridors globally. With Almond technology, institutions can guarantee fast, affordable, and transparent cross-border transactions. Finally.

With financial institution partnerships across the world, our remote team is growing globally and we’re seeking to add more smart and talented people. This is an amazing opportunity to get in on the ground floor with a team focused on both social impact and a significant market opportunity.

Role Summary

We are seeking a Customer Success Manager to own client onboarding and volume growth. This is not a traditional customer success role — you will own the journey from a qualified client → first transaction → scaled volume.

You’ll operate at the intersection of sales, operations, compliance, and treasury, driving momentum, removing blockers, and ensuring nothing slows down the path to revenue.

Location & Setup

• Remote
• Americas Region
• EST Time Zone

What You’ll Own

• Drive clients to go live quickly and successfully

• Manage onboarding and client activation end-to-end

• Coordinate across compliance, treasury, operations, and product teams

• Maintain momentum and accountability with clients

• Track onboarding progress, risks, and go-live timelines in CRM

What We’re Looking For

• 3–5+ years of experience in customer success, onboarding, or client-facing roles

• Experience in fintech, payments, or financial services preferred

• Strong communicator who can drive urgency and hold clients accountable

• Highly organized, detail-oriented, and execution-focused

• Ability to manage multiple client onboarding processes simultaneously

• Comfortable operating in fast-moving, ambiguous startup environments

Why Join Almond

• Work on innovative global payments technology

• High-visibility role with direct client interaction

• Join a collaborative and cross-functional global team

• Opportunity to grow within a scaling fintech company

Compensation & Benefits

Base Salary: $70K–$90K per year

Benefits include:

• Unlimited PTO

• Stock Options

• Remote Work Environment

• Company Off-sites

Equal Opportunity Employer

Almond is an equal opportunity employer. We are committed to providing equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, age, national origin, disability, veteran status, or any other legally protected characteristic. We celebrate diversity and strive to create an inclusive environment for all employees.