Customer Success Manager

About the company Recover is a Y Combinator-backed startup working to make mental health and addiction treatment more effective and accessible. Over 50 million Americans struggle with addiction, and less than 10% receive treatment. We work with governments to improve outcomes for people who need treatment and are working to make sure low-income Americans have access to best-in-class treatment. We use a harm reduction approach to treatment and are focused on serving marginalized and underserved communities. We are growing quickly, and looking for people to grow with us. Our team includes people from Yale Law, UCLA School of Medicine, Harvard Medical School, Columbia Engineering, and White House alums. The opportunity We’re seeking a full-time Customer Success Manager to join our growing Partnerships team. At Recover, the Partnerships team works closely with government and community organizations to connect clients to care and ensure partners receive timely updates on treatment progress. In this role, you’ll work closely with the Head of Partnerships to support Recover’s government and community partners. Together, you’ll work to incorporate partner feedback to improve processes and help Recover scale its impact and ability to connect more people to effective treatment. Through outreach and engagement activities, you will help manage partners and referral sources to ensure referred clients are successfully connecting with our intake team and to treatment. This role is ideal for someone who is organized, proactive, and comfortable coordinating across internal teams and external partners. If you're motivated by mission-driven work and ready to take ownership of complex tasks, we’d love to hear from you. Key responsibilities Conduct consistent outreach to referral partners through email and phone, strengthening relationships and keeping Recover top-of-mind as a trusted treatment partner Manage referral pipelines in our CRM, tracking outreach activity, partner engagement, and referral flow to ensure efficiency and accountability Provide timely updates to referral partners to build trust and transparency Maintain reporting calendars and coordinate with clinical and intake teams to deliver accurate, on-time reports Identify gaps in referral relationships or communication, and work proactively with the Head of Partnerships to strengthen processes and outcomes 2+ years of client-facing experience, ideally in Account Management, Customer Success, or Partnerships at a high-growth organization Strong organizational skills with the ability to manage multiple partner and client needs simultaneously Detail-oriented and reliable – ensures accuracy in partner updates, data reporting, and documentation Tech-savvy and comfortable with tools like CRMs, patient databases/EHRs, and Google Sheets; able to troubleshoot and adapt quickly to new systems Professional communication - you use proper grammar, diction, and formatting and communicate professionally via phone, email, videoconferencing, and in-person Mission-aligned mindset – committed to health equity and improving outcomes for underserved populations Self-starter with a strong sense of ownership – takes initiative to solve problems and improve workflows Full Benefits: Includes health, dental, vision, paid time off, and more