Customer Success Manager

Customer Success Manager As Customer Success Manager, you'll bridge deep tech and real-world impact—acting as a strategic partner to ensure our AI delivers insights for smarter, safer, and more sustainable road infrastructure About us Univrses is a Stockholm-based 3D Computer Vision and AI company. We provide the perception and spatial awareness necessary for an increasingly autonomous world. While our roots are in the automotive sector, we have pioneered a new category: Infrastructure Intelligence. Our 3DAI™ system transforms ordinary vehicles into sophisticated mobile sensors, providing road authorities across Europe (Sweden, UK, Italy, and beyond) with real-time, actionable insights. We are shifting city management from reactive repairs to proactive, data-driven maintenance—saving costs, reducing CO2 emissions, and improving public safety. The Mission Strategic Partnership : You aren't just troubleshooting; you are ensuring our clients, from local road owners to national road authorities and major contractors, extract maximum value from our AI. International Impact : With active deployments across Europe, you will be the key person ensuring our technology scales successfully within diverse international markets. Technical Excellence : Work alongside a team of 40 world-class scientists, engineers and business builders in our bright headquarters in Stockholm. Established yet Agile : Founded in 2015, we have the stability of an established firm with the soul and speed of a startup. The Role: Drive Value & Scale As a Customer Success Manager, you sit at the intersection of technology, innovation, and client engagement. You are the primary advocate for our customers, ensuring that Univrses' technology becomes an indispensable part of their operations. Your role: Lead engagements with contractors and clients, guiding them through onboarding and ensuring long-term success with the 3DAI™ platform. Oversee the rollout of hardware and software, ensuring seamless implementation and high-quality data collection. Serve as a technical and strategic advisor to our clients, helping them interpret AI-driven insights to improve their own business outcomes. Act as the voice of the customer internally, working with our engineering and product teams to influence the roadmap based on real-world feedback. Identify opportunities for upselling and expanding our reach within existing accounts to fuel Univrses’ ambitious growth plans. Who You Are The "Solution Architect" : You thrive on solving complex problems. You don't just answer questions; you build scalable processes that improve the overall customer experience. Relationship Driven : You enjoy building deep, trust-based relationships with both technical and commercial stakeholders. Entrepreneurial Grit: You take full ownership of challenges and thrive in a fast-paced environment where your input directly shapes the company's trajectory. Bilingual : Professional fluency in Swedish and English is required. What You Bring Required: Experience : Proven track record in Customer Success, Account Management, or Technical Support within a SaaS or Deep Tech environment. Execution Power : Ability to streamline complex processes and manage multiple stakeholders simultaneously. Communication Mastery : Exceptional ability to explain technical concepts to non-technical audiences and vice versa. Willingness to Travel: You are excited to be in the field , attending international conferences, visiting new markets, and meeting clients and stakeholders across Europe and beyond. Preferred: Background in road management, urban planning, or technical contractor services. Previous experience in a high-growth startup or scale-up. What’s in it for You? We provide the environment and the tools for you to do the best work of your career. Responsibility : Become a true stakeholder in a small team where your work actually matters. Professional Evolution : We don't just stay local; you’ll head to major global conferences every year to stay at the cutting edge of AI and tech applied to our domain. You will be working on exciting projects involving game-changing technology with an opportunity to improve the world through autonomy and intelligence The "Work-Life" Blend : Enjoy flexible work hours and a culture that values output over "desk time". Working overtime is a rare occurrence — something you don’t find in many tech startups. Upsides : A secure Pension Plan and Wellness activities for up to 5 000 SEK per year paid by the company. The Univrses Culture : Monday Momentum : Kick off the week with team breakfast. Thursday Knowledge : Weekly Lunch & Learns where internal or external speakers present interesting topics, while the company pays for and caters the lunch to keep your technical and commercial skills sharp. Friday Wind-down : Celebrate the week’s wins with our Friday After Work sessions (free beer from our well-curated beer fridge!) The Workspace : A bright, collaborative office in Stockholm equipped with the essentials (yes, including the mandatory startup ping-pong table). Are You Our Next Customer Success Manager? If you are a driven, creative strategist ready to shape the future of autonomous systems, we want to hear from you. To apply, please include the following: Your CV A link to your LinkedIn profile A brief introduction (tell us about a time you turned a challenging customer situation into a success). Note : All application materials must be in English. Department Business Locations Stockholm Remote status Hybrid Stockholm Why work at Univrses? Innovative technologies that drive change You’ll work on advanced AI solutions that are transforming industries and shaping the future of technology. These innovations drive efficiency, lower costs, and contribute to creating smarter, safer, and more sustainable communities. A dynamic team Work alongside passionate colleagues dedicated to pushing the boundaries of AI and innovation. Our diverse team brings together expertise across science and engineering, working together to create solutions that have a real-world impact. Generous employee benefits We offer a flexible work environment, competitive salary, pension plan, ample opportunities for continuous learning and growth. Our goal is to create an environment where our employees can thrive both personally and professionally. Our office in Stockholm Our bright, spacious office is located by the water in Hammarby Sjöstad, just south of Södermalm. It’s the perfect space for collaboration and innovation, with remote work options available to support flexibility. About Univrses Univrses is a Swedish company at the forefront of AI-driven innovation. Our flagship product, 3DAI™ , revolutionizes infrastructure management by providing real-time insights into roads and road assets. These insights empower decision-makers to enhance safety, lower costs, and promote sustainable practices. Beyond 3DAI™, Univrses leverages its expertise in Computer Vision and Machine Learning to develop cutting-edge technologies for autonomous vehicles and mobile robotics. By pushing the boundaries of AI, we’re creating solutions that contribute to safer, more sustainable, and efficient societies. Founded in 2015 Co-workers 40+