Account Manager (Customer Success) | Sweden

Account Manager (Customer Success) | Sweden Contact us 👋 Shape the Future of Integrations with a Nordic Challenger 🚀 At Frends iPaaS , we're not just another vendor. We're a Nordic-founded integration platform on a mission to make integrations fast, easy, and transparent. Recognized for the 4th consecutive year in the Gartner® Magic Quadrant™ and winning G2 awards, including "Fastest Time to Value" and "Easiest to Use," we're proving that you don't need Silicon Valley size to deliver world-class technology. Our customers give us 4.7 out of 5 stars on Gartner Peer Insights. With rapid growth and a bold roadmap ahead, we’re looking for a new Account Manager (Customer Success) in Sweden to join our central team and take commercial ownership of a portfolio of existing customers in a scalable, high-volume environment. While the formal title of the role is Customer Success Manager, this is a commercially driven position with clear business responsibility for renewals, expansion, and long-term customer value. You will work with a high volume of customers, applying structured account management, prioritization, and data-driven decision-making while being a strategic partner to our most important customers . Our customers include mid-market and enterprise organizations with business-critical integrations. ✨ This isn't just another sales job. It's a chance to: Own customer growth at scale in a fast-growing iPaaS company Work with cutting-edge AI-powered integration technology Leverage European data sovereignty as a competitive advantage Experience Nordic work culture—trust, autonomy, transparency without politics Make a measurable impact on retention, revenue, and product direction 📝 The Role As an Account Manager (Customer Success) , you will take commercial ownership of a portfolio of existing customers, focusing on retention, expansion, and long-term value creation. You'll work in a structured, scalable customer model—balancing high-volume portfolio management with strategic account development for our most critical customers. This is a sales-side commercial role. While you'll collaborate closely with delivery-side Account Managers and Service Managers, you won't be involved in operational delivery or project execution. Your focus is the commercial customer relationship—renewals, growth opportunities, and strategic account planning. What You'll Do: ✔ Own commercial customer outcomes – Drive renewals, upsell opportunities, and revenue growth across your portfolio with clear accountability for customer retention and expansion targets ✔ Manage a scaled portfolio strategically – Apply data-driven prioritization to balance your portfolio's customer relationships, using CRM insights and health scores to focus on high-impact activities ✔ Act as strategic commercial partner – Understand customer business goals and growth strategies; identify opportunities to unlock business value for our customers ✔ Identify and close expansion opportunities – Proactively uncover upsell and cross-sell opportunities by understanding customer roadmaps, pain points, and strategic initiatives ✔ Collaborate with delivery and technical teams – Partner with delivery-side Account Managers, Service Managers, and Solution Architects to ensure customer success, while maintaining commercial relationship ownership ✔ Monitor customer health and commercial risks – Use data, customer feedback, and business reviews to identify churn risks, growth potential, and strategic account opportunities ✔ Apply proven sales methodologies – Leverage MEDDIC, value-based selling, and strategic account planning to drive commercial conversations and expansion deals ✔ Conduct strategic business reviews – Lead quarterly/bi-annual business reviews with C-level and senior stakeholders, focused on ROI, value realization, and future growth opportunities (operational reviews handled by the delivery team) 🏆 Why Frends Work Flexibly: Enjoy modern, flexible working times and a hybrid work model in Sweden with a focus on work-life balance. World-Class Execution, Nordic Values: Combine ambitious commercial performance with Nordic-rooted values like transparency, low hierarchy, and trust. "Get Things Done" Mentality: We value outcomes over corporate politics or endless approval chains. A Product That Society Trusts: Modern Microsoft-based technology stack and a low-code platform built for secure, scalable integrations. Visible Impact: Your work directly shapes Frends' positioning and growth. This isn't being rep #247—this is scaling the foundation. Nordic Leader, Global Challenger: Join one of the leading Nordic integration technology organizations with its own platform, Frends, and help us win as the leading European alternative. Thriving Integration Field: Join a vital and growing field where your skills directly support the infrastructure of society . Integrations keep the world spinning. Competitive Compensation: Earn a fixed salary adequate to your expertise with performance-based, uncapped commission & benefits (e.g., pension, health, phone). Read from our blog why talents choose Frends and why Frendszies stay with us. “Frends is a really flat organization. You can reach out to anyone, and everyone is motivated to help you win the deal. Nobody is protecting their own little space. We’re all here to make sure we win more deals and grow stronger as a company." Frends Sales Team Member. 📝 What you bring B2B SaaS Account management expertise – 5+ years of relevant experience in account management in the B2B SaaS/PaaS field with strong sales orientation, business-centric thinking, and comfort engaging C-level and senior stakeholders Knowledge & curiosity towards technical solutions – Familiarity with SaaS/PaaS solutions, ideally also iPaaS, and understanding of integration technology Familiar in high-impact SaaS sales methodologies – Familiarity with MEDDIC, SPIN, Challenger Sales, or similar Great collaboration and stakeholder management skills – You can engage CIOs, IT Directors, and business leaders in renewal and expansion conversations, handle high-stakes negotiations, and collaborate effectively with internal teams to support your customers Superb listening skills – You must understand and empathize with our customers/partners' pain points with a solution and value-based mindset University degree strongly preferred 🌍 Logistics: The role requires fluency in Swedish and professional English, as well as living in Sweden with a valid work permit. We support a hybrid work model, but we also prefer you visiting our Stockholm office (Katarinavägen) weekly/monthly to ensure smooth collaboration and team spirit. Traveling is required to meet the team, internal stakeholders, customers, and to attend key industry events. Our central CSM team members are currently located in Sweden and Finland, and our sales kick-offs are held in Finland twice a year. This means you will also have opportunities to visit Finland and our Frends headquarters, too. 📩 Ready to Shape the Integration Future? If you're ready to join a dynamic, fast speed, growing company, get in touch and let’s connect! We don't expect fancy CVs or formal cover letters, but we hope you will contact us soon. Please contact us via the application form by 31 July 2026. We will start the process in June, but as we will be on summer holiday in July, we will continue the process in August if needed. Additional Information The Start: Ideally in Autumn 2026. The Contract: Permanent, full-time position. The Title: The official title at Frends is Customer Success Manager. Compensation: F ixed monthly salary adequate to your expertise (approx. 55-65K SEK / month) plus a performance-based, uncapped commission & benefits. Reporting Line: Direct report to: VP, Customer Success, Frends. Recruitment Process: Meet at least our People Integrator, the Team Lead, a Solution Architect, a team member, and the Sales Director, Sweden. A practical demo case and reference checks are included. Location Sweden Role Sales / Account Management Locations Sweden Remote status Hybrid Results, Responsibility, Simplicity, Joy We create great results for our customers and each other. Success means solving real problems, building a product and company we're proud of, and making a difference. We own our work. We aim for individual responsibility. You have the freedom to make decisions and the responsibility to deliver—without micromanagement or unnecessary hierarchy. We keep it simple. In our product and our culture. Simple beats complicated. It helps us move faster, decide quicker, and make integration accessible to everyone. We bring joy. You can be yourself—no corporate masks required. When people enjoy what they do and who they work with, good things happen. About Frends Easy, Fast, Transparent – That’s the Frends Integration Experience. We started with a small idea that has grown into a big mission: making integrations so simple that you’ll wonder why they were ever a hassle. With over 38 years of experience, we’ve helped businesses around the world streamline their integrations, processes, and operations to flow smoothly. Strong team spirit as well as trust, freedom, and flexibility are the cornerstones of our culture. Top workmates coupled with challenging and versatile projects with a powerful platform which enables digitalization and process automation – this is Frendszone. Frends is recognized in the Gartner ® Magic Quadrant™ for Integration Platform as a Service, Worldwide. Frends is also awarded in G2 review with the "Momentum Leader (API Management)," "Best Usability," "Easiest to Use & Admin," "Highest User Adoption," "Most Implementable," "Fastest Implementation," and "Fastest Time to Value" badges in 2025. Our customers give us 4.7 out of 5 stars on Gartner Peer Insights. Join Frends to Frends Community and be part of the action! Founded in 1988 Co-workers 250