Customer Success Manager

Customer Success Manager Driven by the belief that shopping should be simple and seamless, we help global fashion and lifestyle retailers by fulfilling our mission to create positive shopping experiences, every time, everywhere. Our vision is to empower retailers with the world’s leading Unified Commerce Platform and Point of Sale, removing the barriers between e-commerce, online marketplaces, and brick-and-mortar stores to support new shopping behaviors. We’re a fast-growing Swedish tech company trusted by global retailers in more than 20 countries, a number that keeps growing, and we have no intention of stopping anytime soon. As a member of our team, you’ll have the opportunity to influence the future of retail. Are you the Customer Success Manager we’re looking for? Your mission at Sitoo As a Customer Success Manager at Sitoo you will drive the partnership with our customers from the post-implementation phase to ensuring they achieve continuous growth using our solution. The objective is to assist the customer in the optimization of Sitoo as part of their ecosystem including adoption strategies, process improvements, and most importantly to create a great customer experience that delivers long-term value. Our customer success service includes close collaboration with our colleagues in sales and product specialists to coordinate the entire partnership lifecycle. You will get the opportunity to be part of and develop our growing Success team, making sure our customers reach their full potential using our solution to meet their business outcomes. We welcome colleagues who thrive on challenges and continuously strive to improve their skills. What you will do Drive the adoption and ongoing use of Sitoo solutions. Guide customers through post-implementation phases and new initiatives. Maintain account plans and lead regular business reviews to track performance. Use data-driven insights to help customers achieve measurable business outcomes. Monitor success metrics and document use cases to support customer growth. Share customer insights and best practices with internal teams. What you’ll bring to the table 5+ years of experience in Customer Success or Account Management within SaaS, Retail Tech, or eCommerce. Deep understanding of retail operations and omnichannel ecosystems. History of managing client relationships and leading strategic reviews to ensure long-term retention. Commercial mindset with the ability to use data to find growth opportunities and manage risks. Strong communication skills for engaging stakeholders and working with internal teams like Sales and Product. Professional fluency in both Swedish and English. Why Sitoo We dare to dream big, we have the courage to keep raising the bar, and we’re committed to being a force for good in retail. We believe in an inclusive culture where everyone feels a sense of belonging. We support each other, we win together, we celebrate success together, and we overcome challenges together. Today, we’re more than 115 dedicated experts with a positive and solution-oriented mindset. Most importantly, we take care of each other, and we never forget to have fun. Department Customer Success Locations Gothenburg, Sweden Remote status Hybrid The Sitoo Brand Values The hoodie among suits We believe in an inclusive culture where everyone feels empowered to be themselves, fully. We have a diversity of experience, perspectives and personalities, and believe this leads to a stronger team and a better product for our customers. As long as we’re knowledgeable, curious and focused on getting the right things done, we can be professional and relaxed at the same time. The hug among handshakes We treat our colleagues, partners and customers like we treat our friends. We help and guide, with a positive and solution oriented mindset. If there’s an issue we deal with it straight away. Breaking new grounds requires trust, and we believe that putting quality and reliability first and always having our customers’ best interest in mind makes all else follow. The tomorrow among yesterdays Driven by passion we look to the future, acting brave and dreaming big. With a can-do attitude we push the limits of what’s possible by turning curiosity into knowledge, and knowledge into innovation. We lead by inspiring others and just like Senseis we gladly share what we know and learn along the way.