Customer Success Engineer

What we do At runZero, we're a team of dreamers and creative thinkers who aren't afraid to shake up the status quo. Fixing what’s broken with legacy vulnerability management and overcoming persistent, decades-old problems requires a new approach. Our platform provides a single source of truth for exposure management across the total attack surface. Without requiring agents, authentication, or appliances, runZero delivers the most complete and accurate visibility into every asset and exposure across internal, external, IT, OT, IoT, mobile, and cloud environments — including uncovering unknown and unmanageable devices and broad classes of exposures that evade traditional tools. Founded by HD Moore (creator of Metasploit), runZero is trusted by more than 500 companies and 30,000 users worldwide to find and mitigate risks faster, meet compliance requirements, and improve overall security. See for yourself with a free trial ! Role We are looking for a Customer Success Engineer to join our growing team and support our customers! In this role, you will support our mid-market customer base by understanding their technical needs, having strategic conversations, leading deployments, and continuously nurturing the relationship. Internally, you will work closely with the sales, product, and engineering teams to advocate for your customers' product needs. You will also help develop repeatable customer success processes and contribute to the development and improvement of runZero's product documentation. Responsibilities Coordinate and assist in the deployment of the runZero Platform for assigned customers Guide technical conversations to align platform features and functionality with the specific business needs of your customers Proactively investigate and resolve support tickets, ensuring timely and accurate communication with customers Build and refine technical documentation to improve the customer self-service experience and internal knowledge sharing Partner with the Sales team to nurture long-term customer relationships through regular check-ins and consistent engagement Be the voice of the customer by capturing feedback and product requests, and advocating for their needs with Product and Engineering Develop custom integrations and automation scripts to support customer needs Requirements Working knowledge of the OSI model, TCP/IP, and network protocols (e.g. SSH, SNMP, HTTP) Foundational knowledge of cybersecurity concepts, such as attack surface management, endpoint protection, and vulnerability management Comfort working with Linux or macOS command line interfaces Strong analytical and problem-solving skills (must be able to find answers to technical questions through manual testing, review of code, and documentation) Foundational knowledge in at least one programming language and a strong desire to build upon this skill set The ability to clearly explain technical concepts to both technical and non-technical stakeholders Strong interpersonal skills with the ability to "read between the lines" of customer feedback to identify underlying needs Salary runZero values transparency in the hiring process. According to our market data, we expect this role to come in at a salary of about $120,000 - $140,000, plus stock options. We know that the talent market is always in flux, so please let us know if you believe we have advertised this role at the wrong salary band. Interview process We value your time and see the interview process as a critical two-way street, allowing us to assess your skills, strengths, and cultural fit while simultaneously providing you with a clear understanding of our company, our ways of working, and the expectations specific to the role you’re seeking. To this end, our interview process incorporates a combination of: Initial one-on-one interviews with a recruiter and manager Panel interviews with the team Candidate challenge - a role-specific challenge designed for you to showcase your strengths and allow us to assess your skills in a hands-on exercise A final interview, conducted either remotely or in-person if we haven't yet met face-to-face in previous rounds How we take care of you 🏡 Fully remote : runZero is a 100% remote company! While we aim to gather annually for kick-offs, our team thrives in the flexibility and freedom that remote work provides. 🥕 Benefits : We prioritize the well-being of our team members, which is why runZero pays for 100% of the premium platinum-level medical, vision, dental, life, and short-term disability coverage for you and your dependents. 🔐 401(k) : We match 4% of 401(k) contributions 🏝️ Time off: We offer unlimited PTO, 11 official company holidays, and a recharge week at the end of the year 🍼 Paid parental leave: We offer 12 weeks of paid parental leave 🎉 Culture of collaboration: Our team is diverse, representing various backgrounds and perspectives, which fosters an inclusive and vibrant environment. With flexible schedules and supportive coworkers who listen to one another, runZero promotes a culture of collaboration. And more! For more information on what it's like to work at runZero, please visit our employee spotlight page! Applications runZero positions are currently restricted to the United States and the United Kingdom. All other International applications will not be considered. runZero is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, disability, national origin, veteran status, marital status, ancestry, nationality or any other basis covered by applicable law. We encourage under-represented applicants to apply, even if you don’t think you fit 100% of the criteria (nobody ever does)!