Technical Success Engineer

Location: Must Be Located in Canberra, Australia Who Are We? About Airlock Digital: Airlock Digital is a global leader in application control and allowlisting. We seek to empower every organization to run only what they trust and operate free from malware and ransomware. With rapid growth across Australia, North America, and EMEA. We are committed to our core values, respect, determination, and integrity. We support a diverse and expanding global customer base. At Airlock, we pride ourselves on being a team of humble, collaborative, and driven professionals who support one another and share a passion for cybersecurity. What We Are Looking For: The Technical Success Engineer will work closely with our customers to ensure they are achieving their goals in using the Airlock Digital product and act as the voice of the customer internally. Key Responsibilities: Customer Implementation & Technical Enablement Lead end-to-end technical implementations of the Airlock Digital platform, including environment discovery, architecture alignment, configuration, and go-live readiness. Partner with customer security/cyber, infrastructure, and IT teams to design implementations aligned to their operating environment, risk posture, and security objectives. Own technical implementation plans, including deployment milestones, success criteria, and adoption checkpoints. Provide hands-on technical guidance throughout the allowlisting lifecycle, from audit through to enforcement and steady-state operations. Adoption, Value & Outcome Ownership Drive measurable product adoption, including policy usage, enforcement progression, and operational maturity. Define and track customer success metrics such as time-to-value, enforcement percentage, usage patterns, and risk reduction outcomes. Regularly review technical performance and adoption data with customers and recommend actions to improve outcomes. Identify blockers to adoption and proactively implement technical or process-based solutions to address them. Technical Customer Engagement Deliver technical training, workshops, and enablement sessions tailored to customer maturity and technical capability. Act as the primary technical point of contact for assigned customers, providing trusted advisory support. Develop and maintain strong relationships with technical stakeholders, including security engineers, architects, and system administrators, as well as senior decision- makers when required. Voice of the Customer & Internal Collaboration Represent the technical voice of the customer internally across Product, Engineering, and Support forums. Provide structured feedback on product gaps, feature requests, and usability challenges based on real-world deployments. Contribute to the development of technical best practices, implementation standards, and customer enablement content. Support proactive technical communications relating to product updates, changes, and new capabilities. Required Skills & Qualifications: 6+ years’ experience in a technical customer-facing role such as Technical Success, Professional Services, Implementation Engineering, Solutions Engineering, or similar. Strong technical aptitude with the ability to understand, deploy, and support enterprise software in complex environments. Background or strong interest in IT infrastructure, endpoint security, or cybersecurity. Demonstrated experience leading customer implementations and driving post- deployment adoption. Proven ability to translate technical concepts into clear, actionable guidance for customers. Strong analytical and problem-solving skills, with a proactive and outcomes-focused mindset. Ability to manage multiple customer engagements while maintaining high technical and delivery standards. Clear written and verbal communication skills, including technical documentation and customer-facing presentations. What We Offer: We don’t think money is everything, but we know it is an important part of your decision to apply for a role.  Additional factors considered in extending an offer include responsibilities of the job, education, location, experience, knowledge, skills, abilities, and internal equity, alignment with market data, or applicable laws. Flexible Work Environment, Hybrid or Remote – Time Off - Paid Volunteering Time - Birthday Leave - Paid parental Leaves - Home Office Allowance Our Commitment: We believe in supporting our team members both personally and professionally. Named one of the Australia’s Greatest Places to Work and 5th best technology company for 2025, we value flexibility, trust, and a work environment that empowers our team to do their best work. We will be assessing applications as they come in, so we encourage you to send your resume through to us as soon as possible. All official job offers from our company are extended directly by our recruitment team and will be sent through an official BambooHR document for your review and signature. Please be aware that we do not ask for any personal information in the process of extending offers of employment, such as financial details. Upon acceptance of any offer, we will request such information as part of the onboarding process prior to or on your first day of employment, and only after completing a National Police Check through an authorized third-party vendor. If you receive any communication asking for personal details outside of these processes, please contact us immediately to verify the authenticity of the request. Your security is important to us, and we are committed to a safe and transparent hiring experience. No contact from recruitment agencies, thank you. #LI-REMOTE #LI-SS1