Customer Success Associate

AO Globe Life is hiring motivated professionals to join our mission-driven, fully remote team. This opportunity is ideal for recent or soon-to-be graduates in business, marketing, communications—or for individuals who thrive in a people-centered, service-first environment. With comprehensive training, inbound client interest, and structured mentorship, you’ll have the support needed to build a purpose-driven career with long-term growth potential—all from home. Key Responsibilities Conduct virtual consultations with clients via Zoom Guide individuals and families through personalized supplemental benefit options Support clients throughout the enrollment process with professionalism and clarity Maintain accurate digital documentation and follow-up communication Deliver high-quality, client-first service Participate in ongoing mentorship, development sessions, and team trainings Build lasting client relationships that support long-term success Qualifications Strong communication and interpersonal skills Organized, self-motivated, and comfortable working independently Confident on video and familiar with digital tools Passionate about helping others and contributing to a mission-driven organization Customer service or consultative experience preferred, not required Authorized to work in the United States Reliable internet connection and Windows-based laptop or PC with webcam What We Offer Fully remote role with flexible scheduling Weekly performance-based pay Inbound client interest — no cold outreach Renewal-based income growth opportunities Monthly and quarterly performance bonuses Equity opportunity for qualifying team members Full training and licensing support Clear advancement pathways into leadership roles Collaborative, people-first team culture About AO Globe Life For more than 70 years, AO Globe Life has provided supplemental benefits to working-class families nationwide, proudly serving union members, credit union members, and veterans. As a remote-first organization, we are committed to empowering our team members to succeed with flexibility, integrity, and long-term opportunity. If you’re ready to build a career that combines purpose, flexibility, and growth, apply today.