Customer Success and Onboarding Executive

Why SalesApe? Join SalesApe, one of the fastest-growing AI companies, recognised as a leader in cutting-edge AI technology and backed by over $20 million from top VCs. We’re at the dawn of a powerful evolution, set to transform society with our tech. Our mission? To tackle inequality by empowering a huge market of non-tech SMBs—93% of all businesses, think construction, automotive, real estate, and more. While the tech industry has compounded its growth with computing power, these businesses have been technically starved. With AI agents and our natural language interface technology, we’re unlocking huge productivity gains for our clients. It’s deeply rewarding to see firsthand the transformation in small businesses as they embrace their agent—not just as a tool, but as a trusted, hard-working member of their team. The emotional bond our clients feel toward their agent is undeniable—they often tell us their ‘Ape’ has become part of the family. Our vision is to become the ‘ brain’ of a business spinning out agent worker, freeing up time and simplifying operations, to ensure humans spend more time in real-life interaction. If you’re ready for intense, high-energy, meaningful work, come make a real impact with us at SalesApe Our Vision, Mission and Purpose: As we started building with large language models and AI-powered natural language interfaces, I had an aha moment. It hit me just how significant this inflection point is: compute—the raw power of computers—is now accessible to people who don’t use computers." "And when I thought about that, I realized the closest invention humanity has seen to this shift was electricity. When electricity arrived, it didn’t just light up homes—it transformed industries, democratized wealth, and empowered everyone, from factory owners to farmers, to grow and thrive. Today, with AI, we have the opportunity to do the same for the real economy." "For the last two decades, the tech industry has had an incredible advantage. Computers have been like co-pilots for us, quietly amplifying our productivity and enabling us to grow faster than ever before. But 95% of businesses—builders, plumbers, and real estate agents—have been technically starved. These businesses make up 50% of GDP, five times larger than the entire tech industry, but they’ve never had access to the tools they need to compete." "This is the inequality we’re solving. APE AI is democratizing technology, bringing the power of compute to businesses that have been left behind. And what’s so rewarding is that we’re not just helping faceless corporations—we’re empowering real people. Small business owners who pour their hearts into their work. People whose success directly impacts their families, their communities, and society at large. It’s deeply rewarding to see firsthand the transformation in small businesses as they embrace their agent—not just as a tool, but as a trusted, hard-working member of their team." "For me, this mission is personal. I’ve spent my career building companies that encourage people to connect in real life, to be physically active, and to engage with their communities. This isn’t just about productivity—it’s about health, happiness, and thriving societies. Humans weren’t built to spend their lives staring at screens. We’re wired to interact, to move, to be part of the real world. And what excites me is that Ape AI is helping to make this possible—empowering businesses that create real-world value to thrive at the same pace as the tech giants." "This isn’t just about technology. It’s about fairness. It’s about giving the power of compute to the people who need it most, so they can grow, thrive, and make a difference. That’s our mission, and it’s something we can all be proud of. ‍ Role Overview: SalesAPE.ai seeks a highly motivated B2B SaaS Customer Success and Onboarding Executive to work closely with all new and newly launched clients to support them in their success using AI agents. You'll be instrumental in understanding client needs, helping them set up and train the perfect AI SDRs, and be their go to person during their early months to ensure that they are set up to get a strong ROI from our tech and become raving fans. This role is ideal for a self-managing, growth-oriented individual with a proven track record in self-learning and enhancing sales skills. ‍ Key Responsibilities: Be the first point of contact for new clients and understand their needs from the moment they sign up Coordinate and complete the setup and training of high performing AI agents using our platform Provide training and assistance to our new customers in how to optimise their use of our technology Build basic API based integrations between our platform and 3rd party tech used by our customers Manage the QA, testing and launch process, providing active monitoring of all newly launched AI agents Manage any support requests that come in from the clients you’re onboarding and call in help from others in the team where needed Understand clients goals in improving sales performance and coach them in how to increase engagement, conversion and sales revenues to achieve their business outcomes Analyse the performance of all newly launched agents every week and make recommendations for improvements that will drive more value to the customer Take ownership of actioning improvements you see and drive for results Prepare for and hold regular account performance check in calls with new clients to ensure that they end their first 8 weeks onboarding with a high view of their experience and a strong ROI that we drive for their business. Create advocates out of our customers to drive referrals and collect NPS scores, testimonials, case studies and reference contacts for sales and marketing usage. ‍ Requirements: Background or degree in maths, computer science, product development, mechanical engineering, or similar logic and solution building based discipline. Successful candidates will have a proven ability to build and make things work! Proven Customer Success experience in B2B SaaS, specifically with SMEs. Self-managing with a strong growth mindset. History of self-learning through books, courses, and other resources to refine sales skills. Renowned as a provider of a great customer experience in either customer success or support in previous teams. Skilled in digital communication and online tools and platforms, especially comfortable on video calls with clients. ‍ What We Offer: A pivotal role in a fast-growing AI startup with a unique product offering. Competitive compensation. A chance to grow to lead a team in a high-growth market. A collaborative, innovative, and supportive work culture. Opportunities for professional growth in the emerging field of AI solutions. Freedom and autonomy are our principal values.