Customer Success Analyst

Location - Must be based in Brazil Why You Should Join Intelex? At Intelex, you’ll join a global leader in Environmental, Health, Safety, and Quality (EHSQ) software, trusted by more than 1,300 organizations and 1.6 million users worldwide. For over 30 years, Intelex has helped companies improve performance, reduce risk, and maintain compliance with international standards. We’re proud to be consistently recognized as a Great Place to Work , a Best Workplace in Technology , and a company with one of Canada’s Most Admired Corporate Cultures . At Intelex, you’ll find a collaborative, growth‑oriented environment where your work directly impacts customer success and long‑term partnerships. Position Overview As a Customer Success Analyst , you will play a critical role in building strong, long‑lasting relationships with a portfolio of Intelex customers. Your mission is to drive adoption, retention, and customer loyalty by proactively partnering with customers and helping them realize value from our platform. You’ll engage with customers primarily through email and virtual meetings (Teams/Zoom), acting as a trusted advisor who understands their business goals, challenges, and success metrics. While experience in Customer Success or EHSQ software is a plus, we’re ultimately looking for someone who is organized, adaptable, analytical, and deeply committed to helping customers succeed. What You’ll Do? Own and manage customer relationships within your portfolio, focusing on adoption, retention, and long‑term value Build trusted advisor relationships with customers at various levels, including Director and VP stakeholders Proactively identify risks, opportunities, and improvement areas to enhance the customer experience Advocate for customer needs internally by collaborating with Product, Services, Support, and Account Management teams Educate customers on product updates, roadmap initiatives, and Intelex programs Track customer health metrics and maintain clear success plans and action items Identify and manage risks through to resolution, ensuring timely follow‑up and communication Conduct Strategic Business Reviews for key and strategic accounts Capture customer success stories and support reference and advocacy initiatives Partner with Services and Account Management to support account growth through adoption, up‑sell, and cross‑sell opportunities Contribute to Customer Success campaigns in partnership with Marketing and CS leadership Continuously develop product knowledge to confidently communicate value and roadmap direction What You Bring Must‑Have Qualifications? 2+ years of experience in a SaaS or technology environment (Customer Success, Account Management, Consulting, Project Management, or similar) Strong written and verbal communication skills in English Proven ability to build and maintain strong customer relationships Analytical mindset with strong problem‑solving and decision‑making skills Experience working with CRM and/or customer support platforms Ability to manage multiple priorities with strong organization and attention to detail Demonstrated success supporting customer retention and satisfaction Nice‑to‑Have Qualifications Experience or knowledge of Environmental, Health, Safety, or Quality (EHSQ) Experience supporting enterprise or strategic customer accounts Ability to quantify success (e.g., renewal rates, adoption metrics, customer health scores) Experience presenting technical concepts to non‑technical audiences Skills & Attributes Empathetic, patient, and confident communicator Comfortable engaging with diverse stakeholders and personality types Self‑motivated, curious, and eager to learn Adaptable and positive in a fast‑paced environment Results‑oriented with a strong sense of ownership Education Bachelor’s degree, college diploma, or equivalent practical experience in Computer Science, Information Systems, or a related field What You’ll Get? Opportunity to work with a global, market‑leading SaaS company A collaborative and inclusive culture that values growth and learning Exposure to enterprise customers across multiple industries Ongoing professional development and product enablement Competitive compensation and benefits package Flexibility to work in a hybrid or remote environment (role dependent) A clear path to grow your career in Customer Success and beyond Our Commitment to Inclusion Intelex is committed to creating an inclusive workplace where diverse perspectives are valued. We encourage applications from all qualified candidates, regardless of race, ethnicity, gender identity, sexual orientation, age, disability, or background. If you require accommodations during the recruitment process, we’re happy to support you. #LI-Nl1 #LI-Remote Fortive Corporation Overview Fortive's essential technology makes the world safer and more productive. We accelerate transformation in high-impact fields like workplace safety, build environments, and healthcare. We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in healthcare sterilization, industrial safety, predictive maintenance, and other mission-critical solutions. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to advanced technologies that help providers focus on exceptional patient care. We are a diverse team 10,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact. At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference. At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone. At Fortive, we believe in growth. We're honest about what's working and what isn't, and we never stop improving and innovating. Fortive: For you, for us, for growth. About Intelex Since 1992, Intelex Technologies, ULC. is a global leader in the development and support of software solutions for Environment, Health, Safety and Quality (EHSQ) programs. Our scalable, web-based software provides clients with unprecedented flexibility in managing, tracking and reporting on essential corporate information. Intelex software easily integrates with common ERP systems like SAP and PeopleSoft creating a seamless solution for enterprise-wide information management. Intelex’s friendly, knowledgeable staff ensures our almost 1400 clients and over 3.5 million users from companies across the globe get the most out of our groundbreaking, user-friendly software solutions. Visit www.intelex.com to learn more. We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at [email protected].