Customer Solutions Specialist (Mining & Minerals - Production, Exploration, Resource estimation)

Job Summary As a Customer Solutions Specialist (CSS), you are the technical heartbeat of our regional Go-to-Market (GTM) team. This role is dedicated to bridging the gap between complex technological capabilities and tangible business success. You will serve as a subject matter expert, providing high-level technical support and strategic solution design to both our regional sales teams and a diverse portfolio of clients. The ideal candidate possesses a unique blend of deep technical proficiency and commercial "presence." You must be authentically customer-facing—capable of interfacing with prospects to diagnose the heart of their existing software environments and proposing innovative solutions that optimize their business processes. We are looking for someone who can present complex data with gravitas, "joining the dots" between our technology and the specific business benefits it delivers, all while maintaining technical credibility through expert expectation management. In this role, you will: Master the Ecosystem: Become proficient across the Seequent portfolio (including Leapfrog, Edge, and Central) to provide generalist technical sales support across multiple industry segments. Drive Growth: Utilize your business acumen to identify expansion opportunities within existing accounts, acting as a trusted advisor to help clients achieve their objectives. Communicate Globally: Navigate diverse cultures and communicate effectively with users of varying English proficiency, delivering high-impact demonstrations both in-person and virtually. Be Proactive & Analytical: Maintain a hands-on, task-oriented approach to problem-solving, ensuring quick response times and well-rounded technical assistance. This is a pivotal role within a fast-expanding region. It offers the opportunity to be part of a purpose-driven team, leveraging our growing footprint to deliver world-class geoscience solutions. Please note: This role requires significant travel to maintain a strong market orientation and build face-to-face relationships with our clients. Key Responsibilities Subject Matter Expertise: Become a power-user across the Seequent portfolio (Leapfrog, Edge, Central) to provide elite technical advisory. Solution Architecting: Analyze client environments and design optimal workflows that "join the dots" between technology and business benefits. Sales Partnership: Partner with GTM teams to identify opportunities, lead technical pre-sales engagements, and act as a "CRM champion." Market Intel: Listen to the industry. Gather insights on competitor moves and user needs to influence our future product roadmap. Training & Presence: Deliver compelling in-person and web-based demonstrations to everyone from technical users to C-suite executives. What You Bring Background: 5+ years in production or exploration. A degree in Geology, Earth Sciences, or Engineering is essential. Technical Edge: Proficiency in 3D modeling or GIS software. Experience with Leapfrog, Edge, or mineral resource estimation (JORC, NI-43-101) is a major plus. Communication: Fluent in English and Russian. Kazakh language skills are a significant advantage. Soft Skills: A self-starter attitude with the "tenacity" to manage multiple projects and the "presence" to build instant technical credibility. Adaptability: Comfortable in a fast-paced environment with a willingness to travel significantly to visit client sites. Working Conditions Mode: Fully home-based. Travel: Significant regional travel required for client site visits and demonstrations. Why Join Seequent? Be part of a team with a great purpose. We offer the chance to work with a fast-expanding global footprint, providing well-rounded technical assistance that truly impacts the future of earth sciences. #LI-DM1