Customer Service Specialist - German (m/f/x)

The Opportunity: Would you like to work r emotely while still having access to a modern office in the heart of Bucharest? How about unwinding in our relaxation area with a massage or a PlayStation session? We are looking for a dedicated Customer Service Specialist with German who thrives in a dynamic environment and enjoys supporting our Business Partners in the Life Science Industry. If you have a knack for handling customer concerns and love structuring processes behind the scenes, apply now and help us set science in motion to create a better world! Your Work Setup: Hybrid or Remote – Enjoy flexibility with two office days per week or full remote work (outside of Bucharest) Monday to Friday – Regular business hours for a balanced work-life schedule. Site location: The Avantor Business Centre in Timpuri Noi, Bucharest What we are looking for: Experience in B2B business services, complaint management, or logistics/distribution (a plus) Fluency in German (C1) and English (B2) verbal & written Strong interpersonal & communication skills for professional customer interaction Proficiency in ERP/CRM systems (preferably SAP) & Microsoft Office A structured, detail-oriented approach with problem-solving skills Ability to work independently and efficiently in a remote setting How you will thrive and create an impact: Complaint Management: Handle customer concerns with empathy and provide swift solutions Back-Office Administration: Manage customer cases, document details, and ensure timely follow-ups Customer Focus: Take full ownership of both internal and external customer partnership and satisfaction. SAP Management: Verify material validity and pricing Order Coordination & Timely Invoicing: Validate orders, initiate shipments, and issue invoices Customer Engagement: Balance communication via calls (10%) and essential back-office tasks (90%) What We Offer: Remote Work Possibility – Work from anywhere or join us in the office! Relaxing Office Space – Massage & PlayStation area when on-site Professional Growth – Learning opportunities and career development Work-Life Balance – Supportive team and a structured schedule Disclaimer: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer. Why Avantor? Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science. The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor. We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today! EEO Statement: We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at [email protected] and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address. Privacy Policy: We will use the personal information that you have submitted to us in order to consider your application for the relevant role. Your privacy is important to us. Please click here for our Privacy Policy which explains the purposes for which we will use your personal information and the ways in which we will handle and retain your information. It also explains the rights you have in relation to your information, and how to contact us with any queries or requests. 3rd Party Non-Solicitation Policy: By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation.