German–English Customer Support Specialist (Remote, Contract-Based)

TransPerfect Is More Than Just a Job… Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards. TransPerfect Connect is engaging independent contractors to provide German–English customer support services for a global retail and e-commerce client known for its focus on quality, craftsmanship, and elevated customer experience. Contractors will support customer interactions across phone and email channels, assisting with product inquiries, order-related questions, and post-purchase support. This opportunity is ideal for individuals who can deliver a thoughtful, polished, and service-driven customer experience in a remote environment. Scope of Services Contractors may perform services including: Providing customer support through inbound phone and email interactions Assisting customers with product-related inquiries, including fit, materials, fabric care, and general product knowledge Supporting order placement, tracking, returns, and general account inquiries Addressing customer concerns using a solution-oriented and professional approach Delivering a customer experience aligned with premium retail standards Documenting interactions in designated systems as required for service delivery Following general service guidelines while adapting communication to meet individual customer needs Work Structure This is a contract-based independent contractor opportunity. Services are performed remotely Client support is primarily needed during operating hours of Monday through Friday, 9:00 AM to 6:00 PM Turkey Time Contractors indicate their availability within these hours and are offered work based on project needs and availability Work volume may vary and is not guaranteed Contractors may support up to full-time hours depending on business demand and individual availability Ideal Profile Native or near-native fluency in German Strong professional-level English communication skills (spoken and written) Experience in customer service, call center support, or customer-facing roles Retail or e-commerce experience preferred Comfortable managing both phone and written customer interactions Strong communication, problem-solving, and multitasking skills Ability to work independently in a remote environment Technical Requirements Reliable high-speed internet connection Quiet, private workspace suitable for voice interactions Laptop provided Compensation Competitive rates based on experience, market alignment, and project requirements Payment terms and structure will be outlined during the contracting process Qualification Process Candidates will complete a brief qualification process to assess language proficiency, communication skills, and readiness to provide customer support services. Contractors who meet qualification criteria may be engaged for current or future projects based on client needs. Independent Contractor Relationship This opportunity is offered on an independent contractor basis. Contractors are not employees of TransPerfect Connect and are responsible for managing their own work arrangements in alignment with applicable laws and regulations. Pre-employment background check is required. TransPerfect Connect (TPC) is the world's leading provider of remote interpreting solutions, including over-the-phone interpretation (OPI), video remote interpretation, multilingual email and chat support, business process outsourcing, and global call center services. TRI offers services in over 170 languages and employs industry-specialized interpreters screened for subject expertise. TPC is a division of TransPerfect, the world’s largest privately held provider of language services and globalization management technology solutions. TransPerfect provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by states, federal, or local law.