Customer Service Specialist

Join Yazaki. Connect to the future. Country: Belgium (BE) City: Oudsbergen Worksite / Location: Oudsbergen Job Function: ECS_Supply Chain (Logistics) Job Discipline: Job Family: Operational Logistics Founded in 1929, Yazaki is a Japanese full systems supplier of wire harness, electrical, data products and solutions enabling vehicle electrification, connectivity, and autonomy integration. More than 235,000 committed and highly motivated employees in 45 countries make us one of the most successful international automotive suppliers. Join a family-owned company committed to being environmentally friendly in every aspect of its business, contributing to society, and inspiring trust. To strengthen our team, we are looking for temporary a Customer Service Specialist in our plant in Oudsbergen, Belgium. Key responsibilities: As a customer service specialist you will play a critical role in ensuring seamless order processing, effective inventory management and high-quality customer serive. Your responsibilities will include: Customer Order Processing Manage standard customers orders (SPOT-orders, manual schedules, EDI/PDF/Excel formats and customer platforms) Handle emergency orders with speed and accuracy Resolve order-related errors and ensure corrective actions Coordinate cross-functionally with Procurement, Demand & Capacity Planning, Sales and Warehouse teams Order Handling & Planning Reschedule orders based on short-and long-term fluctuation analysis Evaluate and execute customer requests including order changes, cancellations, postponements and transport adjustments Monitor and manage order backlog Prepare coverage reports and perform outbound checks Maintain proactive and professional communication with customers Crisis Management Manage escalation procedure and ensure timely resolution Coordinate direct shipments, including VAT checks, invoicing and transportation Follow-up on under allocated parts and ensure availability Inventory Management Analyze and report on obsolote and overstocked inventory Investigate and resolve issues related to unpicked items Supporting Processes Participate in CIA (Cash In Advance) processes Maintain and update master data records Support invoicing activities and ensure accuracy Customer Specific Processes Manage recharge processes for designated customers Arrange exceptional transportation bookings as needed Order packaging materials in line with customer requirements Operate with customer specific platforms and systems Qualifciations Bachelor's degree in Logistics, Supply Chain Management, or equivalent through relevant experience 2-3 years of experience in a similar role within order mangement, logistics, or supply chain Fluent in Dutch and English, both written and spoken Basic knowledge of German is considered an asset Strong analytical skills and problem-solving capacities Proficient in Microsoft Office Advance working knowlegde of SAP Competencies Excellent communicationd and information-sharing skills Strong team player with a collaborative and cooperative mindset Demonstrates ownership and accountability in daily tasks Effective planning and organizational abilities Skilled in building networks and fostering cross-functional colloboration Commited to continious improvement and learning Solid functional knowledge and functional skills Independent thinker with a proactive attitude Result-oriented with a focus on delivering outcomes Capable of leading and devloping others Acts with empathy,integrity and trust Open to self-reflection and personal development What We Offer We believe in creating supportive and flexible work environment that values both professional growth and personal well-bein. As part of our team, you will benefit from: Hybrid working model: up to 2 days of remote work per week 17,5 additional leave days (ADV days) Start your day anytime between 07:00 and 10:00 with the possibility to finish from 15:00 onwords Hospitalization insurance for the entire family with an employee contribution of EUR 2,5 per month Group insurance: 3% employer contribution with no employee contribution required Company laptop Cafetaria plan to customize your benefits to your lifestyle (bike lease, mulitmedia, and more....) At Yazaki, we are committed to providing equal employment opportunities for everyone which extends to all aspects of the employment relationship. We are looking forward to receiving your application and to get to know you. Please apply by clicking the 'Apply Now' button. We wish you all the success in your application! Ps. Didn't find what you are looking for? Take a look at our careers page! Be careful though, you might find your next dream job.